Job Description

At Canada Post, we believe students entering the workplace are the very people who will shape the industry and our future direction. If you are a highly energetic student with initiative and drive and looking for a summer job, this could be your big moment. It's where you'll be given the opportunity to learn, gain valuable work experience, work with a great team, and learn about the wide range of careers we offer.

The Summer Student Agent is responsible for all activities and issues relating to remittance processing of the small and medium commercial customer accounts. This includes managing accounts, collecting overdue balances, gathering and processing remittance documents, analyzing information collected, discussing account issues with customers and other CPC contacts, and makes any necessary adjustments. Ensures protection of corporate assets and minimizes the risk and exposure to the Corporation while maintaining customer satisfaction.

Job Responsibilities

Below are the main job requirements and responsibilities for the Agent, Credit Management:
1. Administers and maintains small and medium commercial customer accounts to ensure that there are no overdue balances. Educates customers on contract credit and payment terms and processes. Investigates and determines the root cause of any discrepancies.
2. Establishes and maintains a co-operative and effective one on one relationship with large volume commercial customers. Acts as the main point of contact for billing, invoicing, and account settlement issues. Manages the liaison with other departments to assist in resolving issues with the mail affecting customer accounts.
3. Gathers and processes readily available information following pre-established guidelines. Prepares and distributes various activity status reports and adjustments resulting from analysis of specific accounts. Updates customer notes for all adjustments.

4. Establishes an effective working relationship with the commercial customers, exercises effective customer service, conflict management and influence customers when dealing with discrepancies.

Job Responsibilities (continued)

5. Liaises on regular basis with commercial customers in the exchange of information regarding account balance and recent activity. Discusses and recommends various payment options, occasionally negotiates repayment schedule, flags potential risks and advises credit department.

6. Responsibility to performs collection of high risk or past due accounts. Monitors and identifies risk indicators, requests payment from customer and forwards possible collection risk or bad debt situations.

7. Exercises judgment in enforcing the credit and collection policies and procedures with customers in order to maintain an acceptable balance between two corporate objectives: increasing cash flow to the Corporation and increasing the Customer Satisfaction Index.

8. Working knowledge of various corporate menu driven systems as well as various corporate software packages. Ability to create letters, memos, reports, spreadsheets, charts and presentation material as needed. All inbound Customer communication must be documented in CRM (Customer Relationship Management).

9. Maintains up-to-date knowledge on CPC product lines and invoicing terms and standards. Ensures availability of all new information to educate and inform co-workers and external customers on following subjects:
- Billing and Deposit Credit Terms
- Products/services specifications, rating and delivery standards
- Billing processes, including Invoicing and statement of account and source document
- Corporate policies and account management procedures

Qualifications

Education

• Currently enrolled in a post-secondary program
• Completed one year of post-secondary studies in a field related to business admin, commerce, marketing, finance/accounting or similar

Experience

• Experience in sales/customer service.

Other Candidate Requirements

• Ability to use Microsoft Office (Word, Excel, Outlook, Power Point)
• Adaptable: ability to work effectively in different situations and/or with different people
• Excellent written / verbal communication skills; strong interpersonal skills
• Ability to work collaboratively in a team environment
• Ability to exercise sound judgment
• Various technical skills based on business area requirements
• Various linguistic profiles dependent on position

Other Information

Eligibility

To be eligible for the Summer Student Employment program, you must meet the following criteria:

• Study in one of the Corporation’s areas of business mentioned above
• Have completed your first year of University, College or Cégep, and
• Be enrolled for the following year

Note: You may be asked to provide documentation to support the above-mentioned criteria.

Information to be provided

You must provide the following information when submitting your application:

• A cover letter
• Your resume
• Two references with contact information
• Note: term with possibility of extension