We are one growing team with one powerful goal — and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we’re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.

Our Workforce Is Expanding Beyond New Hampshire!

We have remote work opportunities available in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

The Opportunity

A Learning Facilitator delivers internal training content across student experience, student financial services, and student support services. Their primary responsibility encompasses the creation, evaluation, and delivery of training materials meticulously aligned with regulations and university processes.

The Learning Facilitator delivers content tailored to the needs of the audience, ensuring that every trainee remains engaged and included. They meticulously create and apply coaching strategies for staff working directly with students, encouraging their growth. This is achieved by drawing upon a solid foundation in adult learning theories, showcasing a diverse skill set encompassing collaboration and communication, adept virtual and classroom management, and the proficient use of technology to dispense knowledge and assess the progress of learners.

This is a remote friendly position (#LI-Remote). You will report to the Learning and Development Training Manager.

SCHEDULE REQUIREMENT: Your schedule would be 8 AM- 5:00 PM Mountain or Pacific Time, Monday - Friday.

In this Role You'll Get To:

• Use diverse instructional methods like role playing, simulations, group discussions, and lectures to present information.
• Apply your skills in Adult Learning Theories for content delivery.
• Manage onboarding for groups of 30+ learners from initial day to program completion.
• Acquire onboarding content for multiple student support groups while staying updated on university and department changes.
• Document attendance and communicate learner progress, strengths, and areas for improvement.
• Create engaging classroom environments by delivering content and facilitating discussions.
• Demonstrate soft skills including written and verbal communication.
• Deliver training based on defined goals and assess knowledge transfer effectiveness through assessments and surveys.
• Coach learners on connecting their work with the university mission.
• Operate learning management systems and multiple technologies (e.g., SABA, Five9, and Salesforce).
• Collaborate with internal L&D partners and support cross-departmental training programs.
• Ensure consistent messaging across teams in the Student Experience group.
• Work with leadership to identify gaps, learning goals, and recommend solutions based on trends.
• Cultivate relationships with internal and external entities to enhance staff experience.
• Develop engaging onboarding and ongoing training resources using instructional design and adult learning theory to achieve learning outcomes.

What we're Looking For:

• 1+ years of training, coaching, or facilitation experience
• Bachelor's Degree or Equivalent of experience in lieu of degree acceptable
• Some understanding of Adult Learning Theories (ADDIE, Blooms Taxonomy, Learning Pedagogies)
• Experience providing constructive and objective feedback regarding performance.
• Excellent collaboration skills

Thinking about the job, but not sure you should apply? We still want to hear from you.

We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for!

Are Benefits Important to You?

We offer exceptional benefits, many available starting on the first day of employment:

Anthem BlueCross affordable, low-deductible Medical insurance available on day one

Low to no-cost Dental, Vision and Life Insurance options

5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays

A Retirement Plan with a 9% Employer Funded annual contribution

Tuition Benefits with family offerings

Who Are We?

SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we’ll shape the future of education by transforming lives—beginning with yours.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Remote work disclaimer

Please note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions and dependencies.

Please note that a background check is required for employment.