JOB SUMMARY:

Working in the Office of Student Finance (OSF) and reporting to the Associate Director of Cash Collections, the Student Finance Advocate is responsible for working with all active and inactive students as it relates to the tuition process for the university. The Student Finance Advocate will provide support for the Associate Director of Collections to meet the highest standards of service. Additionally, they will provide excellent customer service to students in a proactive manner and utilize problem-solving skills to promote success and retention. The Student Finance Advocate is also responsible for all Student Accounts administrative tasks; including but not limited to: collections, payment plans, account adjustments, and data entry. The Student Finance Advocate compiles data for and assesses different payment options and related services, reconciles accounts related to student eligibility, and works to resolve any remaining out-of-pocket expenses. The Student Finance Advocate provides resolutions to ensure tuition obligations are met while maintaining compliance with all internal and federal financial aid policies. Evening and weekend hours are required.

Post University currently offers the option to work remotely in this position. When working remotely, candidates will need to plug their equipment into their home router (50-foot ethernet cable will be provided by Post). No wireless connections are supported. The home internet minimum requirements are a 10 Mb download speed and a 3 Mb upload speed. The upload speed is essential for a consistent audio connection for the phone system.

ESSENTIAL FUNCTIONS:

• Communicate with new, continuing, and inactive students on payment completion requirements.
• Counsels students with high balances or delinquent accounts
• Contacts students to collect outstanding balance requirements.
• Possesses a thorough understanding of Title IV funds, regulations, and eligibility requirements.
• Establish payment plans to cover any balance that is not supported by the financial aid award. Prepares payment plans for tuition, fees, room and board, lab, and all other University charges for each semester.
• Possesses knowledge of applicable policies, procedures, regulations, and laws to ensure compliance.
• Promptly responds to customer service issues, concerns, and escalations.
• Performs all data entry for Student Accounts, including entering comments to the student records.
• Works closely with Financial Aid, the Registrar’s Office, and various other departments to assist students with their financing and advising needs.

• This position requires a flexible schedule and weekend hours to meet the needs of the university.
• Performs other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s degree preferred, and/or one to two years of customer service experience required
• Must have excellent computer skills and be proficient in Microsoft Office, internet applications, and database software
• Must possess excellent oral and written communication skills
• Must be a self-starter with the ability to multi-task
• Exceptional problem-solving skills and attention to detail
• Must be able to work in a collaborative, team-oriented setting
• Self-motivated with a passion for achieving results and thriving in a dynamic, fast-paced environment.