• Job Description

  Req#: JR-5657

  Why join us?

  Are you looking to join a dynamic pension plan that embodies the strong values of its 500,000 members and is an industry leading global investor? If so, we would love to tell you our story.
  
  At OMERS we put our people first and are proud to embrace the diversity of thought and leadership that comes from having locations in Toronto, London, New York, Singapore, Sydney and other major cities across North America and Europe. Our culture is truly one of a kind. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live with an ever-constant eye to the global investment markets.

  In Member Experience, we have a mandate to deliver an exceptional experience to our roughly 500,000 members, 1000 employers and various stakeholders. You will gain exposure to the department responsible for executing a broad range of Business Processes that deal with the life cycle of a member’s event.

  Under the direction of the Manager, with support provided by the Member Experience Analyst and Member Experience Lead, you will be accountable for the processing of daily financial and non-financial transactions in a multi-client/multi-functional environment. You will execute business processes using OMERS systems, interact across Member Experience and be a key contributor to the professional services delivery and teamwork environment.

  You will be a key member of an engaged, high-reaching team—part of a world-class, winning culture. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.

  As a member of this team, you will be responsible for:

  • Processing business processes (BPs) accurately
  • Be accountable for the accurate and timely processing of incoming member documents in a multi-client/multi-functional environment
  • Performing employer / member follow-ups for missing or incomplete documents / information
  • Reviewing documentation
  • Working co-operatively with peers to ensure team, division and corporate objectives are met
  • Supporting common goals and participating in the development of innovative team solutions to issues
  • Maintaining an effective working relationship within Member Experience as a whole and with other areas of the OMERS

  To succeed in this role, you are:

  • Currently enrolled in an undergraduate program
  • Interest in the Pension Industry
  • Strong analytical skills and a high attention to detail
  • Strong verbal and written communication skills
  • Strong interpersonal skills
  • Working knowledge of Microsoft Office applications
  • High integrity and discretion to ensure the confidentiality of sensitive information
  • Able to work independently and as part of a team
  • Demonstrating sound judgment and diplomacy

  What’s in it for you

  • A team that is ready to focus on your growth and development
  • Continuous learning across different areas of the business
  • Opportunity to be part of the student community at OMERS & Oxford
  • An orientation program to set you up for success during your work term!
  • Networking and educational session with different leaders across the business

  We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 1 day per week.

  IMPORTANT: Application Instructions

  To ensure your application is submitted to our applicant tracking system accurately, please follow the instructions below.

  Please include all required documents (Resume, Cover Letter, Unofficial Transcript, etc.) in one combined file. Your application may be submitted in PDF of Microsoft Word format.

  Our story:

  Founded in 1962, OMERS is one of Canada’s largest defined benefit pension plans, with $127.4 billion in net assets as at June 30, 2023. OMERS is a jointly-sponsored pension plan, with more than 1,000 participating employers ranging from large cities to local agencies, and over half a million active, deferred and retired members. OMERS members include union and non-union employees of municipalities, school boards, local boards, transit systems, electrical utilities, emergency services and children’s aid societies across Ontario. Contributions to the Plan are funded equally by members and employers. OMERS teams work in Toronto, London, New York, Amsterdam, Luxembourg, Singapore, Sydney and other major cities across North America and Europe – serving members and employers and originating and managing a diversified portfolio of high-quality investments in public markets, private equity, infrastructure and real estate.

  OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

• About the company

  The Ontario Municipal Employees Retirement System is a Canadian pension fund created by Ontario provincial statute in 1962 to manage the retirement benefits of all local government employees in the Canadian province of Ontario.

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