Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

Southern New Hampshire University (SNHU) is hiring a Coordinator for Student Records within the Office of The University Registrar. This is a remote position and you will report to the Sr. Assistant Registrar. You will contribute to the efficient operation of the Student Records and Conferral Teams, which are responsible for student records up to the completion of the program. You will focus on ensuring the accuracy, reporting, and integrity of student enrollment records and transcripts in compliance with the Family Educational Rights and Privacy Act (FERPA) of 1974 . You will use available tools, university systems and policies by:

• Providing customer service while serving on the "front lines" of the main Registrar telephone line as a periodic "Go to Person" (G2P).

• Managing assigned commencement responsibilities.

• Being a resource for our team members.

What you'll do:

• Provide support to the team with processing and data entry tasks related to: enrollment verification, scholastic standing, biographical changes, grade changes, withdrawals and transcript requests.

• Serve as the subject matter resource in all areas of records that include but are not limited to: transcript processing, grade policy and procedures, FERPA compliance, National Student Clearinghouse reporting and FERPA compliance.

• Adhere to the record retention and destruction policy of permanently archived files/documents in records management systems as outlined in SNHU's Academic Record Retention Policy.

• Other responsibilities as assigned. Job duties and responsibilities can change at any time.

What we're looking for:

• Associate's degree from an accredited college or university, or 3+ years of experience in lieu of degree.

• 3+ years of customer service experience

  #LI-Remote

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources