Description

Title: Student Services Specialist
Position Number: 0097381
Hiring Unit: Office of Admissions
Location: Manoa
Date Posted: 10/01/2024
Closing Date: 10/15/2024
Band: A
Salary : salary schedules and placement information
Additional Salary Information: PBA; minimum $4307/month
Full Time/Part Time: Full-time
Month: 11-month
Temporary/Permanent: Permanent

Duties and Responsibilities

1. *Serves as application processing specialist with a strong knowledge of admissions policies and practices who will provide support to the Welcome Center and operational teams of the office.

Application Processing and Preliminary Review

1. *Prepares application for the review and selection process.

2. *Conducts a preliminary review of student application information and identifies key data points that facilitates a streamlined application review and selection process.

3. *Sorts and filters applications into appropriate places in the admissions review workflow to ensure an efficient selection process.

4. *Troubleshoots as needed with missing or misaligned student data on the application.

5. *Communicates with various campus offices on application processing.

Admissions Operations

1. *Supports and executes admissions operations tactics for undergraduate programs. Admissions operations includes, but is not exclusively limited to: application document intake and processing; mailroom functions; CRM maintenance; SIS maintenance; application payment processes and related fiscal responsibilities; and compliance with admissions policies and procedures related to Admissions Operations functions.

2. *Utilizes application reports to resolve processing errors and suggest application processing pressure points to address.

3. *Investigates and resolves data output errors that are the result of the electronic load process.

4. Assists with admissions-related recruitment events that may occur outside of business hours.

Welcome Center Operations

1. *Provides personalized communication with students and parents to clarify or resolve admission application processing issues. This includes correspondence by email, phone, or in person.

2. *Manages the Admissions inbox emails by reviewing, filtering, and distributing to the appropriate staff, section, or department.

3. *Develops and analyzes emails to support the communication plan for incoming students.

4. *Assists in evaluating the effectiveness and responses to the office communication campaigns.

5. *Addresses and resolves day-to-day questions on the admissions process, student records, registration, and grades.

Other duties as assigned

*Denotes essential functions

Minimum Qualifications

1. Possession of a baccalaureate degree in art, science, social science, business administration, education, counseling or related field and 0 year(s) of progressively responsible professional experience with responsibilities for N/A; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

2. Functional knowledge of principles, practices and techniques in the area of admissions, admission of undergraduates, and/or student services demonstrated by knowledge, understanding and ability to apply concepts, terminology.

3. Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with admissions, admission of undergraduates and/or student services.

4. Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the admissions, admission of undergraduates and/or student services.

5. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.

6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.

7. Demonstrated ability to operate a personal computer and apply word processing software.

8. Some understanding of the content of undergraduate education at a college or university.

9. Ability to work outside normally scheduled work hours, including nights, weekends, and holidays.

Desirable Qualifications

1. Considerable knowledge of the student information system utilized by the UHM.

2. Considerable knowledge of the document imaging system utilized by the UHM.

3. Considerable knowledge of UHM undergraduate admissions policies and procedures

To Apply: Click on the "Apply" button on the top right corner of the screen to complete an application and attach requireddocuments. Applicant must submit the following:
Submit resume, cover letter indicating how you satisfy the minimum and desirable qualifications, names of 3 professionalreferences, and official transcripts. Must submit an official undergraduate college transcript with verification of degreeawarded. Unofficial web-based transcripts or other course and grade reports (e.g. STAR report for UHM) will not beaccepted. Copies of official educational transcripts will be accepted but an original transcript must be submitted ifselected prior to hiring. Confidential information must be redacted (i.e. social security number, date of birth, etc.). Note: Ifyou have not applied for a position before using NeoGov, you will need to create an account.

Inquiries: Steve Rola; rola@hawaii.edu

EEO/AA, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/ .

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/ , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/