• Job Description

  Req#: 8077

  Overview

  The Registrar's Office at Utah State University is looking for a highly qualified, customer-service oriented person to fulfill the role of a Student Services Coordinator I. This person will work with staff, faculty, students, and others to provide expertise and guidance on Registrar's Office and University service, policies, and procedures. This is a full time position.

  Responsibilities

  • Provide excellent customer service
  • Become proficient in USU's student information system - Banner
  • Be courteous, upbeat, and professional
  • Correspond daily with university staff and students, via email, phone, and in person
  • Maintain accuracy and confidentiality of student records in compliance with the Family Education Rights and Privacy Act (FERPA) regulations
  • Work collaboratively with team members
  • Perform other job-related duties or projects as needed

  Qualifications

  Minimum Qualifications

  • Two years of experience in an office setting or an associate degree/vocational training is required

  Preferred Qualifications

  • Bachelor's Degree
  • Experience using the Banner student information system and College Scheduler as a student or employee
  • Experience in current web-based technology such as Box and ServiceNow
  • Demonstrated strong work ethic
  • Demonstrated customer service experience

  Knowledge, Skills, and Abilities

  • Excellent interpersonal skills and the ability to interact professionally with a diverse group of faculty, staff, and students through a variety of mediums (phone, in-person, email)
  • Skilled with computers, including Microsoft Office programs, and able to adapt to and learn new technologies as required
  • Ability to interpret and apply guidelines, policies, procedures, and rules using sound judgement
  • Ability to gather and analyze data to formulate solutions to problems
  • Strong data and records management skills
  • Excellent organizational skills, attention to detail, and ability to prioritize tasks
  • Knowledge of computerized student information systems
  • Strong consultative and advisory skills
  • Knowledge of policies and procedures pertaining to University student admissions, registration, and records

  Required Documents

  Along with the online application, please attach:

  Resume to be uploaded in the Candidate Profile

  Contact information for three professional references.

  Cover letter to be typed/pasted into a text box at the end of your application

  Please do not attach cover letter in the Candidate Profile; you will be instructed to copy and paste this later on in the application.

  **Document size may not exceed 10 MB.**

  Advertised Salary

  Minimum of $33,500; Commensurate with experience, plus excellent benefits

  ADA

  Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

  College/Department Highlights

  The Registrar’s Office supports USU’s mission of learning, discovery, and engagement by maintaining accurate records and ensuring compliance with curricular requirements. Registrar staff are able to track records and registration data and use it effectively to guide student registration practices and advising; help faculty understand implications of curricular decisions; help interpret and implement policy and suggest changes that better meet the intent of the educational philosophy of Utah State University. The Registrar’s Office plays a strategic part of institutional efforts to manage enrollment.

  Our core values include: service, trust, integrity, collaboration, and compassion.

  Within the Registrar’s Office, our teams include:

  • Registration
  • Tuition and Payment
  • Records
  • Graduation
  • Transfer Articulation
  • Academic Scheduling
  • Concurrent Enrollment
  • NCAA Academic Eligibility
  • University Catalog
  • Degree Audit

  The Registrar's Office is reporting unit of the Office of the Provost & Chief Academic Officer. For more information, please visit our website at https://www.usu.edu/registrar/.

  University Highlights

  Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

  Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.

  The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.

  About the Region

  U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation.

  *updated 04/2024

  Notice of Non-discrimination

  In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

  The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

  Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

  Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

  Mailing address: 5100 Old Main Hill, Logan, UT 84322

  For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

  U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

  *updated 09/2023

• About the company

  Utah State University is a public land-grant research university in Logan, Utah.

Notice