Arden University
Student Success Team Leader
This job is now closed
Job Description
- Req#: 3037377
- 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
- A generous Aviva pension plan, our contributions start at 7%
- PMI or Healthcare Cashback (dependent on role grade)
- Free LinkedIn Learning
- Study any Arden course for free, with generous discount for all family and friends
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
- Plus, other competitive benefits !
Student Success Team Leader
£32,500 per annum + excellent Benefits
Based on-site at our Leeds Study Centre
Full-Time / Permanent
Mainly Monday to Friday with flexibility to occasionally cover evenings
Click here for full job description
The Opportunity:
At Arden University, we pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. We are currently looking for a Student Success Team Leader to join our Student Experience team.
You will lead, develop and motivate the Student Support Champion team based in our Leeds Study Centre, who provide daily support to our students on a wide range of issues. You will keep staff motivated to meet targets, while providing exceptional levels of service, and act as an escalation point for more complex queries.
You will work proactively in collaboration with colleagues across the business to ensure relevant information, advice and guidance is cascaded to the teams. You will also be analysing data and preparing reports, to ensure that targets and KPIs are met, and business decision are made based on robust data.
See what our colleagues say about working at Arden: Glassdoor Reviews
About You:
We are looking for someone who has significant experience of leading, developing and motivating teams, ensuring that resources are managed effectively to meet a high quality of customer satisfaction across all inbound channels.
You will be a confident manager getting the best out of your staff, be experienced in dealing with complaints escalation, and have excellent analytical skills for reporting on the impact and value that your team has added. Experience in a contact centre or frontline student service is highly advantageous.
Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
Arden’s values:
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click here , or to start your journey with us, click apply!
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Closing Date: Thursday 17th August 2023
As an Equal Opportunity Employer, we recognise, and studies confirm, that often underrepresented candidates in the work place are less likely to apply to roles unless they meet all skills and experience of the position. At Arden we celebrate diversity and are committed to creating a diverse and inclusive workplace, therefore we make sure that our recruitment and selection processes never discriminate based upon age, race, religion, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, or pregnancy, and actively welcome applications from all groups.
So, if you want to be part of Arden and our journey, but you feel that you’re missing some of the skills or experience the role requires, then we encourage you to apply anyway as you may make a great candidate for this role or others!
About the company
Arden University is a private, for-profit teaching university in the United Kingdom.
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