This position is located at the Gordon-Conwell Jacksonville, FL site library. This is an extension site that is part of the GCTS networked education program. It provides resources and a physical library collection for students in Jacksonville, FL and its surrounding areas.

This is a 10 hour a week position with responsibilities at the GCTS Jacksonville site library. The library will be the primary workplace, but the position may include work with other departments as needed. Work hours will be set Monday through Friday with occasional help for events as needed by the Jacksonville site staff. This position will help provide library support to students, faculty, and staff and work with offsite library staff to meet the information needs of the Jacksonville site community.

Projected Start Date: As soon as possible.

This position reports to: Director of Networked Education Libraries but will include supervision of the Jacksonville operations manager.

Qualifications:

The ideal candidate for this position is a student currently enrolled in one of the master’s degree programs at GCTS. Some prior customer service experience is helpful, but not a requirement. Candidates must also be able to work with a wide range of personality types, cultures, and remain calm under pressure, especially in troubleshooting situations. Candidates must be confident with technology and able to learn new technology easily. This includes data entry systems, educational tech tools, and use of various types of databases. (Training will be provided by the librarian and other library staff). The candidate must be able to communicate clearly with others.

Responsibilities:

There will be times when there are multiple demands placed on the worker, and in those cases the worker will need to prioritize the importance of tasks. The supervisor will provide guidance and support for helping establish priorities.

The student worker will perform the following tasks in the course of their work:

The student worker will handle a variety of basic library tasks including assisting library patrons with using the self-checkout app, answering phones, shelving books and periodicals, use of electronic resources, providing library assistance as needed, monitoring and answering the Jacksonville library email, provide basic troubleshooting and help with digital resources, and other tasks as assigned by the Charlotte librarian and Jacksonville operations manager. The worker is expected to interact well with library users, members of the seminary community, and others serving on the library staff which includes the local campus and those serving on other campuses. Training will be provided by the Charlotte library team.

This position also involves occasional projects as needed by the Charlotte librarian and Jacksonville operations manager. Training will be provided with necessary equipment and technology.

Scheduling:

This is a 10 hour a week, part-time student worker position. Hours will be set by the Charlotte librarian in conjunction with the operations manager at the Jacksonville site. Scheduled hours will generally be Monday through Friday during building operation hours, and will take the student’s class schedule into account. This might include evenings and weekends as needed for special events at the Jacksonville site. Inability to work weekend hours is not an automatic reason for turning down applicants.