• Job Description

  Req#: SUBST002221

  The Minnesota Star Tribune is an innovative modern media organization building on an extraordinary 157-year legacy. With seven Pulitzer Prizes and numerous other accolades, we stand as a beacon of journalistic excellence in Minnesota. We are the heart and voice of the North.

  Our mission is to build a better Minnesota by connecting us with the people, ideas, and stories that strengthen our communities. We’re seeking dynamic leaders who are passionate about journalism and democracy to help shape this future. If you are excited about reinventing one of our state’s most trusted institutions and leading us into a new era of growth and excellence, we want to hear from you.

  Job Summary:

  The Substitute Obituary Representative position is responsible for generating revenue for the Star Tribune by assisting both private party and funeral director customers in the placement/sales of quality obituary and in memoriam notices via phone, email, or fax. Additional responsibilities include providing professional and empathetic customer service and accurate ad copy and placement. Give customers recommendations that will produce the best possible notice. Keep current and knowledgeable on Obituary and in-Memoriam products and services, as well as the Star Tribune’s policies surrounding Obituaries.

  Qualifications

  • Ability to remain cool under pressure 100% of the time with highly sensitive customer service skills
  • Excellent verbal and written communication skills
  • Good typing skills of at least 60 with very high accuracy
  • Excellent Customer Service experience a plus
  • Excellent proofreading skills, spelling and grammar, with superior attention to detail
  • Strong time management/organizational skills
  • High school diploma or equivalent required, Bachelor’s degree or equivalent preferred

  Hours

  This position would be as needed and not guaranteed – with up to 2 Saturdays (8:30 – 3:30) per month plus an occasional Sunday (8:30 – 2:30) or day shift. There can be room for flexibility.

  More about the Minnesota Star Tribune

  At the Minnesota Star Tribune, we recognize that our employees are our greatest asset, and we are committed to their happiness, growth, and well-being. Here’s a snapshot of the exceptional benefits we offer:

  • Modern Downtown Office: Enjoy a state-of-the-art workspace with a free fitness center, collaborative center, golf simulator, and a rooftop patio.
  • Comprehensive Benefits: Includes commuting subsidy, medical, dental, and vision insurance.
  • Wellness & Work-Life Balance: Participate in our wellness program with financial incentives, generous paid time off, flexible holidays, one volunteer day, and two wellness days.
  • Financial & Family Support: Benefit from a 401(k) with company match, paid parental and caregiving leave, hybrid work arrangements, and tuition reimbursement.
  • Additional Perks: Access to an employee assistance program, pet insurance, flexible spending accounts, and health savings accounts.

  Honored in 2023 with Diversity MBA's inaugural Top 25 Outstanding Leadership and Diversity Impact Awards, we are proud of our commitment to diversity and inclusion.

  Equal Opportunity Employer

  Even if you don't meet every single requirement for this role, we encourage you to apply. At the Minnesota Star Tribune, we are dedicated to building a diverse and inclusive workplace and welcome applicants from all backgrounds.

• About the company

  We're Minnesota's #1 source for news and information. Covering more of what matters to Minnesota. All Day. Every Day.

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