Job Overview

North County Serenity House, A Program of HealthRIGHT 360 was founded in 1966 to provide substance use disorder services in the community. North County Serenity House provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders.

The Floor Counselor is a registered substance use disorder professional from an approved/accredited California agency. The Floor Counselor works in collaboration with other members of the multidisciplinary team to ensure best possible treatment outcome for the participant and provide treatment in accordance with HealthRIGHT 360’s philosophy, goals, policies, mission and vision. The Floor Counselor provides supervision and oversight of the participants and children throughout the facility. The Floor Counselor provides facility coverage by supervising the participants during chores, visiting hours, mealtimes, medication line, withdrawal management, donations, groups, and free time. The Floor Counselor is customer service focused and frequently provides crisis intervention and participant stabilization. The Floor Counselor has a high degree of self-awareness and the ability to stay calm under pressure.

Key Responsibilities

• Maintains a high degree of self-awareness and the ability to stay calm under pressure
• Assists participants with intake, assessment, and orientation to program upon admission
• Utilizes trauma informed care while applying crisis intervention, motivational interviewing, and supervision of the participants
• Completes facility rounds on a regular basis in order to maintain supervision of the participants and facility
• Seeks clinical consultation when encountering new and/or high-risk clinical circumstance
• Provides facility coverage by supervising the participants during chores, visiting hours, mealtimes, medication line, medication management, donations, groups, and free time with shifts ranging throughout the day/night to provide 24/7 coverage
• Works collaboratively with other members of the treatment team and communicates any behavioral concerns to the participant’s Case Manager, Clinical Therapist, Medical, and Psychiatrist
• May complete withdrawal management rounds and behavioral support rounds at 30-minute intervals as assigned and may monitor medication line as needed or assigned
• Assists in room searches as needed with another staff member
• Aids in inventorying participant belongings at time of admission and at discharge. For participants that leave for unplanned reasons, will assist in packing up the participants belongings and storing per policy and procedure

Education and Knowledge, Skills and Abilities

Required:

• Registration as Substance Abuse Counselor from an approved/accredited California agency
• CDCR fingerprint clearance
• Must not be on parole or probation for a minimum of two years
• Knowledge issues of related to substance abuse, mental health, and criminal background
• Culturally competent and able to work with a diverse population
• Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
• Professionalism, punctuality, flexibility and reliability are imperative
• Strong computer skills, including Outlook, Excel, Word and PowerPoint
• Excellent verbal, written, and interpersonal skills
• Integrity to handle sensitive information in a confidential manner
• Action oriented
• Strong problem-solving skills
• Excellent organization skills and ability to multitask and juggle multiple priorities
• Outstanding ability to follow-through with tasks
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
• Strong initiative and enthusiasm and willingness to pitch in whenever needed
• Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations
• Able to work within a frequently changing project scope while maintaining overall direction and structured priorities

Desired:

• Preferably a minimum of two years’ experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery
• Experience working with clients experiencing acute withdrawal from substances
• Knowledge of and experience with providing trauma informed services
• Experience delivering evidence-based practices
• Bilingual

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