• Job Description

  Req#: REQ251430

  Be unstoppable with us!
  T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
  
  Get hands-on experience, training—and a leg up on a bright future.

  Learn. Achieve. Build a career.
  
  T-Mobile is revolutionizing the wireless industry for millions of customers nationwide. Working here means rolling up your sleeves and redefining the status quo with a team that has your back every step of the way!
  
  This is a 12-week paid learning experience during which you’ll be able to connect and network with other interns and leaders within the company. We invite you to come innovate with mentors who will challenge you to develop meaningful skills. You’ll contribute your creativity and outstanding ideas, while working alongside T-Mobile employees. We’ll give you hands-on projects and the chance to create an immediate impact.

  What It's Like

  The Systems Experience Team is responsible for delivering the best customer experiences our internal and external customers for one of T-Mobile for Business’ largest projects. Specifically, the team is focusing on what Marketing, Sales, Sales Operations, and Customer Care need to grow and retain our customer base.

  What You'll Do

  You will be working on SteelThread, T-Mobile For Business’ largest project.
  You’ll work with Marketing, Sales, Sales Operations, and Customer Care understanding what tools they currently have in place to perform their jobs. Then you’ll challenge them to think out of the box to understand how we (along with our vendors) can make their jobs more productive and easier.

  Key Responsibilities

  We are looking for someone who is:

  • Comfortable speaking to our internal team members (internal customers) and understanding the aspirational requirements they would like to have in the next iteration of our products

  • Taking those requirements and determining if they are on our roadmap, and if not helping to write and prioritize requirements. This work ensures our product development captures the needs of our customers in a timely fashion.

  • Working with our peer groups within Systems Experience in prioritizing our internal customer’s needs for our Developers and communicating back to our internal customers roadmaps for development.

  What It Takes

  Pursuing a Bachelor's degree in Business, Marketing or Sales.

  Comfortable interacting/interviewing team members.

  Empathy and understanding to what our internal customers are trying to accomplish in their daily work.

  An advocate for their customer’s needs.

  Strong writing skills.

  Storytelling abilities.

  Presentation skills.

  Knowledge of PowerPoint, Excel, Notes, Google Docs, and Tableau.

  · At least 18 years of age

  · Legally authorized to work in the United States

  · High School Diploma or GED

  · Must be actively enrolled in a degree program or graduated within the last year

  · Employees of T-Mobile or Metro by T-Mobile are ineligible for Internships

  Employer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education

  Relocation reimbursement may be provided to program participants who reside more than 50 miles from the internship location

  Intern wages range from $20/hour to $40/hour. The successful candidate’s actual pay will be based on experience/location

  Never stop growing!
  T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
  
  If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
  
  T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
  
  Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

• About the company

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