• Job Description

  Req#: 12093
  Job Title: Summit, Supervisor
  Pay Rate: $30.50 - $35.00 per hour inclusive of hourly pay rate + service charge*
  
  *$30.00-35.00 per hour based on $12.00 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $22-$23 per hour. Service charges are commissions and will fluctuate based on events and time of year.
  This position always earns at least the current Colorado minimum wage $14.81 per hour
  
  Job Summary:
  The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
  
  Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
  
  What you will be doing:
  Essential Duties and Responsibilities include the following. Other duties may be assigned.
  Assist the restaurant’s General Manager in the following areas:
  • Recruit restaurant employees; evaluate staffing levels and current job descriptions for the opening of Summit
  • Establish, implement, and conduct the training programs for all restaurant positions. Performance standards should be of the highest quality and consistency incorporating the Broadmoor’s standards of excellence along with Forbes 5-Star and AAA 5-Diamond standards
  • Direct and establish daily operational procedures for restaurant’s employees in their daily responsibilities
  • Establish strong customer relationships with Summit’s guests to include hotel guests, Broadmoor Golf Club members, and community patrons.
  • Maintain involvement with industry associations
  • Maintain a strong working knowledge in food product, food trends, and food preparations.
  • Ensure that all food arriving from the kitchen is of the highest quality and served properly
  • Maintain ongoing communication with the Chef and all kitchen staff
  • Maintain knowledge of, abide by, and enforce Colorado liquor laws
  • Establish a wine requisition and inventory system
  • Oversee ongoing required and necessary maintenance, sanitation, and upkeep to maintain the restaurant’s original quality
  • Order and maintain proper inventory levels of all equipment and supplies utilizing an accountable requisition and inventory system
  • Develop an operational equipment manual to facilitate the reordering of china, glass, silver, linen, and other operating supplies
  • Develop and implement ongoing programs to impart the necessary knowledge of food, beverage, and wine product to staff
  • Interface with the Broadmoor’s Conference Services and Sales departments in the coordination and execution of private events in Summit’s private dining rooms
  • Responsible for daily line-up meetings, weekly management meetings, and monthly employee meetings to maintain ongoing, productive communication. Coordinate with the Culinary and Stewarding departments to arrange for necessary meetings/communication as well.
  • Responsible for achieving budgeted financial revenues, control of cost, and profit levels
  • Schedule all front-of-the-house staff with attention to the hotel’s occupancy levels and projected daily business of the restaurant, maintaining a high level of service while controlling labor costs
  • Oversee management of the reservation book, ensuring maximum business without sacrificing guest comfort, paying special attention to VIPs and regular repeat customers.
  • Keep the Executive Chef informed daily of important guests to the restaurant and any timing challenges the dining room may face
  • Establish and maintain the atmosphere of the restaurant, always keeping customer comfort and satisfaction in mind. Providing an exceptional experience without pretension is a major goal of Summit. This includes (but is not limited to) maintaining an exceptionally positive and friendly attitude in the dining room, attending lighting and music, and providing for the customer at every opportunity
  • Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
  This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
  
  What we are looking for:
  • Bachelor’s degree from four-year college or university preferred; and two to four years of related experience.
  • Enthusiastic, friendly, and energetic team member who works well with others
  • Strong interpersonal communication skills
  *Reasonable accommodations will be made for individuals with disabilities*
  
  Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
  
  Why Choose the Broadmoor (Benefits)
  Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
  • Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
  • Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
  Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.
  This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.

• About the company

  The Broadmoor is a hotel and resort in the Old Broadmoor neighborhood of Colorado Springs, Colorado.

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