• Job Description

  Req#: 9494

  Requisition ID: 9494

  Department: Ottawa Public Library

  Service: Branch Operations

  Branch: Public Services

  Employment Type: 1 Permanent Full Time Position

  Work Hours: 35 hours per week

  Affiliation: CUPE 503 Library

  Salary Information: $72,785.44 - $86,863.14 annually (2023 rates of pay)

  Location: Ruth E. Dickinson Branch, 100 Malvern Drive

  City: Ottawa, ON

  Job Category: Ottawa Public Library

  Application Close: 10/11/2023

  JOB SUMMARY

  Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach.

  You provide professional library service in one or more of the following areas: information, reference and readers’ advisory, programs, collection development, bibliographic access and inventory control, systems support or development and maintenance of web based services and staff training and development. Performs supervisory duties. You may be assigned duties in children, youth and/or adult services, and may be the senior person in charge or exercise responsibility for the day-to-day operation of the library branch.

  Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

  EDUCATION AND EXPERIENCE

  Completion of Master's degree in library and/or information sciences from an accredited library school.

  Minimum of 2 years of related experience.

  KNOWLEDGE

  • General knowledge of Library policies and procedures.
  • Library circulation procedures and practices.
  • Supervisory techniques and practices.
  • Evaluation criteria to select materials for addition to Library collections.
  • Theories and principles of library science as well as methods and techniques of library operations.
  • Methods and techniques of responding to inquiries and resolving patron complaints.
  • Methods and techniques of classification, cataloguing and authority control.
  • Methods and techniques of systems analysis and applications.
  • Principles of collections development and maintenance.
  • Adult/children literature in a variety of formats, readers’ advisory services, trends in reading, literacy and ESL collections and adult/children’s programming.
  • Knowledge of current automated library systems.
  • Knowledge of microcomputer, hardware, software and peripherals.
  • Knowledge of current web development tools and trends.
  • Knowledge of intranet structures and development.
  • Electronic database and other bibliographic searching techniques.
  • Reference resources in print, microform and electronic formats and of current developments in reference services.
  • Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
  • Methods, techniques and practices of adult training, including needs identification, curriculum design/adaptation, delivery and evaluation.
  • Must possess the training, experience and knowledge to organize the work and its performance.
  • Knowledge of customer service techniques and protocols
  • Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

  COMPETENCIES, SKILLS AND ABILITIES

  • To deliver library programs to a range of users who may include early childhood, school age and adults.
  • Develop workplans, assign work, evaluate performance and supervisor staff.
  • Well developed organizational skills.
  • Exercise effective judgement and independent decision making.
  • Demonstrated ability to resolve conflicts.
  • Use tact, discretion and confidentiality.
  • Excellent verbal communication skills.
  • Perform multiple tasks concurrently.
  • To establish and maintain effective liaisons and cooperation with agencies and departments.
  • Data-entry, retrieval and keyboarding skills including use of standard office equipment, including operating an IBM compatible computer in Microsoft Windows.
  • Minimum keyboard skills of 25 wpm.
  • Customer service orientation, including the use of tact, discretion and confidentiality
  • Attention to detail.
  • Strong interpersonal skills, ability to deal with the public and handle problems as they arise.
  • Demonstrated ability to resolve conflicts.
  • To supervise and motivate staff.
  • Flexibility, ability to adjust priorities.
  • Ability to work effectively as a team leader.
  • Strongly committed to quality customer service.

  WHAT YOU NEED TO KNOW

  • Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.
  • Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
  • Additional vacancies may occur during the competition process.
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

  We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

  The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
  Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

  The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

  Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.

• About the company

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