• Job Description

  Req#: 4140038
  
  

  
  

  
  
  

  DEPARTMENT OF HEALTH SERVICES

  
  

  EXAM TITLE:

  SUPERVSING PATIENT FINANCIAL SERVICES WORKER I

  
  

  EXAM NUMBER:

  Y9194L

  
  

  TYPE OF RECRUITMENT:
  OPEN COMPETITIVE JOB OPPORTUNTIY

  
  

  FILING DATES:

  September 1, 2023, at 8:00 A.M., (PT)

  Until the needs of the service are met and is subject to closure without notice.

  
  

  NO WITHHOLDS OR OUT-OF-CLASS EXPERIENCE ARE ALLOWED FOR THIS EXAMINATION

  
  
  

  ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES:
  The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four hospitals - and expanded network of community partner clinics – DHS annually provides direct care for over 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov.

  Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing.

  MISSION:
  To advance the health of our patients and our communities by providing extraordinary care.

  DEFINITION:
  Supervises staff engaged in screening for and determining patients' eligibility for federal, State, County, or other healthcare programs including Medi-Cal, and special programs, and for determining access to health care services and assisting patients in preparing/completing applications for healthcare programs and health insurance and primary care linkage options.

  Supervises a unit of Patient Financial Services Workers with responsibility for collecting data and entering patient information into the LEADER Replacement System (LRS), as well as other information systems.

  Supervises a unit of patient access staff responsible for scheduling/registration, financial screening, insurance authorization initiation and tracking, and primary care linkage.

  Provides technical and administrative supervision to a unit of Patient Financial Services Workers, Patient Resources Workers, Patient Relations Representatives, and clerical support staff.

  Plans, assigns, supervises, and evaluates the work of the unit.

  Trains and instructs employees on proper work assignments, policies and procedures, and workflows related to patient financial eligibility and/or patient access functions.

  Reviews case records for completeness, accuracy, consistency, conformity with laws, regulations and policies; ensures that applications have been made for appropriate healthcare programs for which patient is eligible.

  Discusses difficult cases with staff, other County departments and/or agencies; and makes suggestions and recommendations for resolving difficulties.

  Conducts unit meetings to promote staff development and to interpret federal, State, and County regulations, policies, and procedures.

  Investigates complaints and takes appropriate action.

  Assists in the evaluation, orientation, and promotion of personnel; initiates appropriate corrective and disciplinary actions; handles grievances at first level.

  Prepares or supervises the preparation of operational and financial reports for assigned unit to ensure standards and performance metrics are met.

  Supervise a unit that provides training and technical assistance on financial screening and eligibility assessment and determination for governmental healthcare programs, and on completion of benefit applications, as assigned.

  SELECTION REQUIREMENTS:
  

  OPTION I: Two (2) years of experience performing patient access functions*, at the level of the County of Los Angeles class of Patient Resources Worker** or higher, one (1) year of which must have been leading personnel in patient access units***.

  OPTION II: Two (2) years of experience performing patient access functions*, at the level of the County of Los Angeles County class of Patient Relations Representative*** *.

  
  LICENSE:
  A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
  
  PHYSICAL CLASS II - Light:
  This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

  
  SPECIAL REQUIREMENTS INFORMATION:
  *Patient Access experience includes but is not limited to experience in Patient Access Coverage Verification & Financial Screening, Emergency Department or Urgent Care Registration and Coverage Verification, Patient Relations (including Empanelment/Primary Care Linkage), and Call Center (for patient scheduling of primary care, specialty care, and diagnostic appointments).

  
  **Experience at the level of Los Angeles County class of Patient Resources Worker
  is defined as: Identifies patients' financial resources to pay for medical and/or mental health care and services; and assists patients in making assignments for medical benefits and completes standardized billing forms based upon data acquired.

  
  ***Patient Access Unit is defined as a unit responsible for scheduling appointments, patient registration and verification of coverage/financially clearing patients prior to appointments.

  
  **** Experience at the level of Los Angeles County class of Patient Relations Representative is defined as: Performs complex and specialized***** patient access and patient relations functions and leads****** lower-level patient resources workers.

  
  *****Complex and Specialized patient access and patient relations functions is defined as
  having experience in assessing and resolving complex patient issues related to primary care linkage, eligibility, billing for services, and managed care plan assignments. While, requiring specialized knowledge of rules, regulations, and other guidelines relating to completing assignments in a patient access unit. Knowledge is usually attained through extensive, increasingly difficult, and practical experience and training in the subject matter field.

  
  ******Leading experience is defined as guides, directs, and manages the work of staff to achieve organizational objectives.

  EXAMINATION CONTENT:
  This examination will consist of a written test evaluating Grammar Skills, Knowledge of Patient Access, Customer Service, and Supervisory/Leadership Ability, weighted 100%.
  
  Candidates must achieve a passing score of 70% or higher on the examination in order to be placed on the eligible register.
  
  WRITTEN TEST QUESTIONS ARE NOT REVIEWABLE BY CANDIDATE PER CIVIL SERVICERULE 7.19.
  
  TRANSFER OF SCORES:
  Applicants that have taken identical test part(s) for other exams within the last 12 months, will have their written test responses for the identical test part(s) automatically transferred to this examination.
  
  This examination con tains test parts that may be used in the future for new examinations. Scores will be transferred to the new examination; candidates may not be allowed to re-take any identical test parts for at least 12 months.
  
  TEST PREPARATION:
  Test preparation resources are available to help candidates prepare for written employment test:
  
  Study guides and other test preparation resources are available to help candidates prepare for employment tests. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov. Please click on "Find a Job" and then "Job Search Toolkit." Test Preparation Information is located under the "Employment Test Assistance" section.
  
  While these practice materials will help in preparing for the test, we advise you to review ALL related materials that you deem necessary.
  
  STANDARDIZED WRITTEN TESTS ARE NOT VIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.
  
  NOTE:
  All test invitations will be sent to candidates via email. It is important that candidates provide a valid email address in their application. Please add ainiguez2@dhs.lacounty.gov
  and info@governmentjobs.com to your email address book and list of approved senders to prevent email notifications from being filtered as spam/junk mail. It is the responsibility of the applicant to ensure they receive our email.
  
  ELIGIBILITY INFORMATION:
  Applications will be processed on an "as received" basis, and those receiving a passing score will be promulgated to the eligibility register accordingly.
  
  The names of candidates receiving a passing score in the examination will be added to the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of promulgation.
  
  No person may compete in this examination more than once every twelve (12) months.
  
  
  

  SPECIAL INFORMATION:

  
  

  AVAILABLE SHIFT :
  Appointees may be required to work any shift, including evenings, nights, weekends, and holidays.

  
  Applicants who require testing accommodations must provide the Examination Unit with advance notice. If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the exam analyst at ainiguez2@dhs.lacounty.gov. You will be required to complete the Request for Reasonable Accommodations form as well as providing supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process.
  

  VACANCY INFORMATION:
  The resulting eligible register for this examination will be used to fill vacancies in the Department of Health Services (DHS) throughout Los Angeles County as they occur.

  APPLICATION AND FILING INFORMATION:

  Applications must be filed online only. Applications submitted by U.S. mail, Fax, or in person will not be accepted.

  Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application using this website.

  Plan to submit your online application well in advance of the 4:59 p.m. (PT) deadline on the last day of filing, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
  

  Applications electronically received after 5:00 p.m., PT, on the last day of filing will not be accepted.

  The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.
  
  IMPORTANT NOTES :

  • All information and documents provided by applicants is subject to verification.
  • We may reject your application at any time during the examination and hiring process, including after appointment has been made.
  • Falsification of any information may result in disqualification or rescission of appointment.
  • Utilizing verbiage from Class Specification and/or Minimum/Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected.

  SOCIAL SECURITY NUMBER :
  Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

  COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
  For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

  NO SHARING OF USER ID, E-MAIL, AND PASSWORD :
  All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

  
  

  FAIR CHANCE INITIATIVE :

  The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, regency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

  Anti-Racism, Diversity, and Inclusion (ARDI):

  The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

  DEPARTMENT CONTACT:

  Andrea Iniguez, Exam Analyst
  ainiguez2 @dhs.lacounty.gov

  (213) 288-7000

  TELETYPE PHONE: (800) 899-4099

  
  

  CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922

• About the company

  Los Angeles County, one of California’s original 27 counties, was established on Feb. 18, 1850. It is one of the nation’s largest counties with 4,084 square miles, and has the largest population of any county in the nation.

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