• Job Description

  Req#: 394
  The shift supervisor is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a TOTAL QUALITY EXPERIENCE for both the customers and team members. Shift supervisors assist in training, customer service, product knowledge and education, while encouraging safe work practices, and a demonstrated commitment to our principles. This position acts a manager on duty in the absence of the store and/or assistant manager.
  Flexible shifts and schedules available.
  Duties & Responsibilities:
  • Maintains a clean, organized and stocked environment and when necessary, assists in the distribution of product shipments.
  • Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
  • Establishes effective and positive communication amongst all team members.
  • Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.
  • Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.
  • Assists store manager and assistant manager in planning and executing all sales promotions effectively and efficiently.
  • Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.
  • Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.
  • Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies, and team member incidents to the store manager. Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.
  • Is the Role Model for outstanding service and “owner” of the service initiative at his/her store during his/her shift.
  • Pro-active in solving customer problems and satisfying customers in various situations.
  • Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks, and food items.
  • Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.
  • Consistently monitors, coaches, and encourages team members to meet the Company’s service standards.
  • Follows all Company recipes and procedures, maintaining the highest quality and consistent product standards.
  • Ensures that all team members are educated on our products and services.
  • Tastes products on a per shift basis for quality assurance.
  • Provides coaching and training on performance expectations.
  Requirements & Qualifications:
  • High school diploma or GED
  • Minimum one year of hospitality or six months experience. Previous supervisory experience preferred.
  • Ability to pass pre-employment (post offer) background check.
  • Have the ability to communicate effectively in English
  • Must be able to work overtime when business needs require, including weekends, evenings and special events as needed.
  • Possess any applicable licenses such as food handlers where applicable by state and local laws
  • Legally authorized to work in the U.S.
  • Knowledge of computers (MS Word, Excel).
  • Must possess a valid driver's license.
  • Pleasant, polite manner and a neat and clean appearance.
  • Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards.
  • Be able to work in a standing position for long periods of time
  • Able to bend and kneel through shift; able to lift up to 25 pounds or more
  Perks:
  • Full-time employees can take advantage of medical, dental and vision benefits.
  • Bonus program that everyone including crew participate in.
  • Employee Referral Program
  • Discount employee meal
  • Time and half pay on six major holidays
  • Competitive wages
  • Room for advancement
  OHM is committed to positively impacting the lives of our Associates, Families and Business Partners.
  
  

• About the company

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