USCCA
Supervisor, Contact Center - Hybrid/Remote/Onsite Options
What's your preference?
Job Description
- Req#: SUPER001837
Employer Industry: Customer Engagement Services
Why consider this job opportunity:
- Starting salary of $59,000, with the potential for bonuses through the company incentive plan
- Opportunity for career advancement and growth within the organization
- Flexibility to work in a hybrid, in-office, or remote capacity based on location
- Supportive and collaborative work environment focused on coaching and development
- Chance to make a positive impact on team performance and customer satisfaction
What to Expect (Job Responsibilities):
- Supervise and engage a team of Member Engagement Advisors, both on-site and remote
- Cultivate an engaging environment through morale-boosting activities
- Monitor team performance on key metrics such as Service Levels, Quality & Compliance, and Sales
- Provide feedback, coaching, and professional development to team members
- Collaborate with other supervisors to align on schedules and departmental projects
What is Required (Qualifications):
- High School diploma or equivalent required
- Minimum of 1 year of people leadership experience
- Experience in customer experience and engagement in an omni-channel environment
- Strong communication skills with the ability to inspire and motivate a team
- Ability to pass and maintain a Producer Property and Casualty License, with paid training provided
How to Stand Out (Preferred Qualifications):
- 3 or more years of experience managing people
- Background in sales is a tremendous asset
- Strong strategic thinking and planning skills
- Experience in developing talent and managing staff effectively
- Willingness to occasionally adjust schedule to support 24/7 teams
#CustomerEngagement #LeadershipOpportunity #HybridWork #CareerGrowth #TeamDevelopment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Education, Training And Self-Defense Insurance For Responsible Gun Owners
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.