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Job Description
- Req#: REQ12988
Employer Industry: Contact Center Services
Why consider this job opportunity:
- Salary up to $50,000
- Health and Life Insurance Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Leadership Mentoring Opportunities
- Casual Dress Environment
What to Expect (Job Responsibilities):
- Provide leadership and management of direct and non-direct reports
- Ensure ongoing collaboration with internal and external partners to maintain effective processes
- Analyze statistical Contact Center data to identify areas for improvement
- Oversee team staffing levels and partner with People & Culture for recruitment efforts
- Host regular meetings with staff to discuss performance results and promote teamwork
What is Required (Qualifications):
- High school diploma or G.E.D. equivalent
- 1+ years of previous leadership or supervisory experience required
- Experience in coaching, mentoring, and fostering a positive work environment
- Strong leadership, mentoring, and coaching skills
- Proficient in Microsoft Outlook, Word, and Excel
How to Stand Out (Preferred Qualifications):
- College degree in a related field
- 2+ years of experience overseeing a team of remote agents
- 1+ years of previous Contact Center leadership experience
#ContactCenter #Leadership #CareerOpportunity #CompetitivePay #RemoteWork
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