Enbridge
Supervisor Contact Centre
5 days agoWhat's your preference?
Job Description
- Req#: 67877
Employer Industry: Energy Services
Why consider this job opportunity:
- Opportunities for growth within the organization
- Competitive benefits and pension plan
- Generous time off policies
- Flexibility with a hybrid work model, allowing work from home on Wednesdays and Fridays
- Leadership role in a customer-centric organization
- Chance to make a positive impact on customer satisfaction and team performance
What to Expect (Job Responsibilities):
- Manage the contact center leadership team to ensure alignment with customer service strategies and processes
- Provide coaching and mentoring to team leads managing front office agents
- Oversee the successful operation of the contact center, including performance metrics and attendance
- Educate the team on corporate business goals and execute strategies to achieve them
- Foster a positive work environment that exemplifies corporate values of safety, integrity, respect, and high performance
What is Required (Qualifications):
- Related university degree and a minimum of seven years of relevant experience, or an equivalent combination of education and experience
- Experience in writing business requirements for process/system improvements
- Familiarity with SAP or other Enterprise Management solutions
- Proven ability to develop and implement customer service strategies
- Strong people leadership skills
How to Stand Out (Preferred Qualifications):
- Understanding of operational change management methodology
- Knowledge of contact center operations
- Familiarity with knowledge management tools
- Experience in a highly regulated industry
- Knowledge of the Ontario energy market and related customer policies
#EnergyServices #CustomerService #LeadershipOpportunity #HybridWork #CareerGrowthAbout the company
Enbridge Inc. is a Canadian multinational energy transportation company based in Calgary, Alberta.
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