Enbridge
Supervisor EGD Ombudsman Office
This job is now closed
Job Description
- Req#: 68061
Employer Industry: Utilities
Why consider this job opportunity:
- Competitive benefits and pension package
- Generous vacation and time-off policies
- Opportunities for career growth within the organization
- Flexibility to work from home on Wednesdays and Fridays as part of a hybrid work model
- Chance to lead a high-performing team and make a meaningful impact on customer experience
- Engaging work environment with a focus on customer service excellence
What to Expect (Job Responsibilities):
- Lead a specialized team to resolve complex customer issues and manage over 5,000 escalated complaints annually
- Monitor team performance and foster a culture of accountability and responsiveness
- Act as a subject matter expert in billing, collections, and operations-related services
- Ensure compliance with regulatory obligations and collaborate with internal and external stakeholders
- Maintain and update key documentation, including procedures and training materials
What is Required (Qualifications):
- Post-secondary education and 7+ years of leadership experience in customer care, utility operations, and/or regulatory environments
- Strong knowledge of customer billing, collections, meter reading, and operations processes
- Familiarity with Ontario Natural Gas regulators and relevant requirements
- Excellent communication, negotiation, and problem-solving skills
- Ability to make informed decisions under pressure and establish effective relationships with partners
How to Stand Out (Preferred Qualifications):
- Experience with CIS SAP, Kubra, and Maximo systems
- Previous involvement in managing critical cases or representing a company in court
#Utilities #CustomerService #Leadership #CareerGrowth #HybridWorkModel
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Enbridge Inc. is a Canadian multinational energy transportation company based in Calgary, Alberta.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.