• Job Description

  Req#: R0043057

  At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

  At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

  • Health Insurance

  • Dental Insurance

  • Life and Disability Insurance

  • Flexible Spending and Health Savings Accounts

  • Employee Assistance Program

  • Retirement Plan

  • Paid Time Off

  • Tuition Reimbursement

  Principal Purpose of Position:

  • Supervise the activities and workload of assigned employees to ensure delivery of departmental results.
  • Evaluate opportunities in existing processes and proactively identify new processes to ensure quality delivery and departmental efficiency.
  • Respond to escalating internal and external customer issues, determine root cause, explore and implement mistake-proofing measures.
  • Proactively manage internal and external customer needs through collaboration, reporting, and concise communication.
  • Support customer or prospect meetings, and serve as a direct client liaison as needed.
  • Proactively interact with business partners to develop and enhance systems.
  • Develop custom departmental reports and presentations.
  • Develop and monitor key departmental metrics to ensure standards are achieved.
  • Own recruiting and hiring of new staff members; manage complete onboarding of new hires.
  • Support the growth and development of assigned employees.
  • Supervise the attendance of assigned employees to ensure compliance with company policy.
  • Identify and appropriately manage employee performance through coaching and formal corrective action, if necessary. Execute company policies.
  • Conduct performance reviews.
  • Conduct themselves both professionally and appropriately at all times, regardless of working environment (office, home, travel).
  • Supervisor must be available to work physically in the office at whatever cadence is determined by the company.
  • Perform all other duties and special projects as assigned.

  Communicating & Influencing Skills:

  • Ability to communicate and collaborate with employees at all levels of the organization, including senior management.
  • Ability to positively impact employee behavior and coach employees to success.
  • Ability to reason with others and influence their point of view.
  • Ability to both actively and effectively listen, and limit distractions.
  • Strong written and verbal communication skills.

  Planning/Organizing/Managerial Knowledge:

  • Must have a strong foundation in managerial concepts and financial awareness.
  • Must be able to execute on initiatives, while maintaining routine departmental functions.
  • Must demonstrate a strong understanding of the importance related to policy and procedure.
  • Must demonstrate strong organization and analytical skills, and the ability to manage competing priorities.
  • Must demonstrate the ability to ‘connect the dots’ between departments, programs, and customer issues/trends.

  Statements that describe the primary results/outputs for which this position is held accountable:

  • Quality output from departmental processes by assigned staff.
  • Consistent, positive morale demonstrated by assigned team.
  • Implementation of efficiency and quality initiatives.
  • Career growth demonstrated by assigned employees.
  • Client satisfaction in managing the relationship, and of concerns raised.
  • Successful management of overhead, minimization of write-offs.

  Relevant Work Experience:

  • Minimum 3 years of leadership experience.
  • Fleet or Licensing experience is a plus.

  #LI-Hybrid

  #LI-LS1

  Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

  Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

  Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• About the company

  Holman Enterprises, headquartered in Mount Laurel, New Jersey, is an international automotive services company. Beginning in 1924 as a single Ford dealership, Holman has evolved to encompass six business segments that support several diverse sectors of...

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