• Job Description

  Req#: 5290

  Benefits Overview

  A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. When you choose a career with CoBank, you make a difference by standing for something that matters. In order to be the best, we hire the best!

  Remarkable Benefits Offered by CoBank

  • Careers with a purpose. Stand for something!
  • Time-Off Packages,15 days of vacation, 10 paid sick days and 11 paid holidays
  • Competitive Compensation & Incentive
  • Hybrid work model: flexible arrangements for most positions
  • Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
  • Robust associate training and development with CoBank University
  • Tuition reimbursement for higher education up to 10K per year
  • Outstanding 401k: up to 6% matching and additional 3% non-elective contribution
  • Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
  • Associate Resource Groups: creating a culture of diversity and inclusion
  • Recognize a fellow associate through our GEM awards

  Job Description

  At CoBank, the Supervisor, Association Servicing leads a team responsible for end-to-end portfolio management activities for association related services and transactions. The Supervisor is the escalation point for Loan Operations with both in and out of district associations by providing specialized operational and customer support for our Farm Credit Partners, and other internal Business Partners including Operations, Farm Credit Banking Group (FCBG), Credit, Treasury, Cash Management Services, and Farm Credit Leasing (FCL). The Supervisor provides leadership to the team fostering a collaborative environment, engaging stakeholders and their team to facilitate continuous improvement by leveraging principles of Operational Excellence. The Supervisor is responsible for the accuracy and effective execution of servicing activities performed by their team ensuring compliance to CoBank's policies and procedures, designed to provide outstanding customer service and maintain the soundness of CoBank's financial statements.

  Essential Functions

  1. Manage workflow and balance team workload to ensure assigned activity is processed within the expected time frames and Service Level Agreements, meeting or exceeding client expectations.

  2. Maintain a sound operating environment ensuring transactions are processed accurately, are properly documented and approved in accordance to documented policies and procedures.

  3. Provide guidance and direction to the team utilizing in-depth knowledge of CoBank processes, loan operations principles, and association servicing support.

  4. Provide subject matter expertise in onboarding, servicing, and management of In-District Association Direct Notes and Out-of-District Settlement Lines for wholesale, syndicated, lease, and cash management products with an in depth understands of ACBS, CoReports, and Treasury Connect system logic, how we use the system, how the system should be used, and what is commercial or industry standard for Farm Credit Associations.

  5. Coordinate and/or provide training for the Association Servicing Team, and Loan Operations department as a whole when needed.

  6. Supervise staff: set and communicate performance standards, monitor performance and provide ongoing communication and coaching and recommend personnel appropriate actions.

  7. Monitor and report activity volume, performance metrics, Service Level Agreements and key performance indicators; correct problems, identify trends and recommend and present opportunities for improvement.

  8. Proactively identifies continuous improvement opportunities to implement process and system enhancements. Participates in requirements gathering, defines user stories, performs user acceptance testing, updates procedures to support change and support leadership in change management activities.

  9. Serve as “Mission Critical Personnel” for business continuity and reduced staffing scenarios.

  Education

  - High school diploma or GED required

  -Bachelor Degree Business Admin or relevant discipline preferred

  Work Experience

  5 years of relevant experience in Loan Operations and/or Association Servicing Support

  3 years of relevant experience in general commercial loan servicing practices

  Prior Experience with the Farm Credit System

  1. Knowledge of personal computers and software applications such as word processing and spreadsheets, ACBS, Settlement Engine, CoReports, and Treasury Connect.

  2. Excellent customer service and strong oral and written communication skills required.

  3. In-depth knowledge of Association Direct Note configuration and reconciliation.

  Physical Exertion Details

  Sedentary Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

  Travel Requirement Details

  Occasional Travel occurs infrequently (typically, once a month or less).

  About CoBank

  The typical base pay range for this role is between $86,961.00 - $120,919.00. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.

  The listed salary, other compensation and benefits information is accurate as of the date of this posting. This job will be posted for a minimum of five (5) business days or until the position is filled. CoBank reserves the right to adjust compensation for all positions and to modify or discontinue benefits programs at any time in its sole discretion, subject to applicable law.

  CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.

  REASONABLE ACCOMMODATION

  We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing recruiting@cobank.com. Include your contact information and specific details about your requested accommodation.

  Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

  CoBank is an Equal Opportunity Employer.

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

• About the company

  CoBank's Value Proposition: CoBank is a financially strong, dependable, cooperative bank that provides credit and financial solutions to rural America. We are knowledgeable, responsive and committed to enhancing our capacity to deliver a superior custo...

Notice