• Job Description

  Req#: SUPER009531

  At IWCO, we spend our days in the relentless pursuit of better ideas, better creativity and better performance across all direct response marketing channels. It’s about being impactful, disciplined and measurable, while enjoying the process, being a part of a supportive team and having some fun along the way.

  IWCO cares and plays an active role in our communities. We also work closely with industry partners, like the U.S. Postal Service, paper suppliers, technology innovators and execution partners to drive added value for our clients, push creativity, decrease costs and to drive better performance.

  If you’re thinking of a new career, every day at IWCO we’re about doing the same thing for our employees as we do for our clients: Making Better HappenSM. We care about results. And we care about each other. We all strive to be better today than we were yesterday. We offer a competitive compensation and benefits package and on-site wellness programs – not to mention the opportunity to work with the most talented people in marketing who’ll challenge you and help you become better every day.

  The person in this role will manage a team of approximately 15 to 35 employees. The supervisor will recruit quality employees to provide high-quality customer support.

  Primary Duties/Responsibilities:

  • Meet department measurement goals, including waste reduction, billable hours, utilization improvement, spoilage, and rework.
  • Ensure employee adherence to company safety policies.
  • Partner with employees to ensure shift metrics are met or exceeded.
  • Maintain an active presence on the production floor; foster a cooperative and harmonious working environment; maximize employee morale and productivity.
  • Establish innovative, cost-effective, and proactive methods to serve customers and meet goals.
  • Schedule staff according to workload and productivity goals; adjust workflow, team responsibilities, shift inventories, and equipment maintenance as necessary.
  • Ensure all quality and color standards and procedures are followed; identify and address opportunities to improve quality and reduce rework toward key objective of zero defects.
  • Oversee set-ups to reduce change times.
  • Maintain weekly department production reports.
  • Ensure compliance with all state and federal environmental, safety, and health regulations.
  • Work closely with department manager in identifying an effective staffing level plan.
  • Assist department manager in identifying and evaluating equipment to meet strategic initiatives.
  • Communicate effectively with managers and supervisors in other facilities; collaborate to reach or exceed planned profit margins.
  • Comply fully with company human relations’ policy and practice. Confer with Human Resources management to assure employee issues are addressed appropriately. Coordinate with HR on pertinent matters such as recruitment and selection, placement, compensation, training, performance reviews, promotion, discipline, termination, etc.
  • Provide constructive and timely performance evaluations.
  • Coach and develop direct reports.
  • Promote safety as a number one priority.
  • Perform daily payroll functions; make applicable corrections, enter and manage PTO for direct reports.
  • Perform other (or other related) duties as applicable or assigned.

  Required Skills/Abilities/Competencies:

  • Fundamental English reading and writing skills.
  • Microsoft Office Suite proficiency; Foundation experience a plus.
  • Excellent problem-solving skills.
  • Demonstrated well-developed strategic thinking.
  • Excellent oral and written communication skills.
  • Bilingual is a plus, preferably Vietnamese, Cambodian and Spanish.

  Education and Experience:

  • High school diploma or equivalent required; degree in manufacturing field or business a plus.
  • 3-5 years’ manufacturing/production experience.
  • 2+ years’ proven supervisory experience in a manufacturing capacity, preferably with a background in the direct response industry.
  • Previous participation on a safety team and/or other safety training preferred.
  • Lean manufacturing and/or quality control training preferred.

  Physical Requirements:

  • Ability to work consecutively 12-hour shifts, rotating 3 or 4 days per week including weekend rotations.
  • Ability to provide after-hours support when needed.
  • Ability to maintain an active physical presence on the production floor.
  • Standard climate-controlled production environment; exposure to loud noise (PPE is provided).
  • Ability to lift, carry and push/pull up to 35 pounds.
  • Ability to stand, walk, bend, twist, pivot, crouch, squat, kneel, and stoop for up to 12 hours.
  • Upper extremity motion requirements: fine motor movements, pushing/pulling with arms, grasping and pinching.
  • Lower extremity motion requirements: reaching.
  • Pre-employment post-offer physical assessment required.
  • Pre-employment background check and drug test is required

  IWCO is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. IWCO is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact our HR Department.

  IND1

• About the company

  Impactful. Disciplined. Measurable. Savvy direct marketers turn to #directmail and IWCO Direct to Power your Marketing™.

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