United Ground Express
Supervisor, Passenger Assistance (L7) - Newark Liberty International Airport (EWR) Newark, NJ - (Job Number: EWR00004092)
This job is now closed
Job Description
- Req#: 1276062
- Wheelchair Services
- Baggage Assistance
- Security duties as assigned
- Queue line assistance
- Other Duties as assigned
- Ensure compliance with safety requirements, including security checkpoint
- Establishing shift assignments for both full-time and part-time employees
- Set a positive example for the station team members to ensure excellent customer service
- Maintain a positive work environment, strong employee relations and collaborative relationships
- Solicit customer feedback to understand customer needs and opportunities to improve their travel experience
- Demonstrate a calm demeanor during periods of high volume or irregular operations
- Provide coaching and direction to the station team to achieve or exceed performance and quality standards
- Schedule, monitor and maintain agents to ensure proper staffing levels while delivering a superior level of customer service
- Ensure all agents are properly trained and understand their assigned duties
- Ensure any injuries, incidents, accidents, and/or customer service issues are properly documented and processed
- Comply with all safety, security, and customer service quality standards and procedures
- Perform other duties as assigned
- High School Diploma & equivalent work experience required; Previous supervisory experience.
- Ability to manage airport operations independently
- Ability to work in a dynamic, fast paced operational environment
- Analytical thinking, goal-directed leadership and service-oriented performance
- Strong communication and interpersonal skills
- Strong problem solving skills and drive for excellence
- Organization and planning skills
- Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid.)
- Strong leadership skills, with the ability to motivate and coach others
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
- MS Office applications
- Must be physically fit to perform duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
- Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
- Willing to work outside in all types of weather conditions with exposure to loud noises
- Because of the nature of our business, it is important that you understand that we cannot guarantee any specific shift, schedule, or location to any employee. Although we will do everything possible to make assignments suitable to you, we must reserve the right to reassign and reschedule as the requirements of our business dictate. Both full and part time employees may be required to work on holidays.
- Ability to operate a computer to enter and retrieve data
- Ability to lift up to 70lbs on a consistent basis
- Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)
- Salary: $50,000 - $55,000 Annually
!*!!*!JOB TITLE: Supervisor, Passenger Assistance (L7)United Ground Express (UGE), a subsidiary of United Airlines, supports airline customers and flights at many airports across the United States. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.
A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry.
And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world’s most comprehensive global networks.
JOB SUMMARY:
The Supervisor, Passenger Assistance is responsible for supporting the Passenger Assistance team and delivering UGE’s flyer friendly service to our customers as well as ensuring compliance with all safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities. This position will consist of supervising a variety of duties within the airport, including:
JOB RESPONSIBILITIES:MINIMUM REQUIREMENTS:PHYSICAL REQUIREMENTS:SCHEDULE:ADA SPECIFICATIONS:
COMPENSATION
Note: For internal candidates (current UGE Employees), please be sure to attach the Employee Recommendation Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition Landing Page.
UGE is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
About the company