• Job Description

  Req#: R10842

  Job Summary:

  Supervises daily staff activities for an assigned area or function for patient & guest services, and patient transport.

  Job Description:

  The Role: Supervisor of Patient Transport/Concierge Team

  The Supervisor of Patient Transport/Concierge Team supervises daily staff activities for an assigned area or function within patient & guest services, and patient transport teams.

  The Opportunity:

  MaineGeneral Health is currently seeking an exceptional Supervisor of Patient Transport/Concierge Team to join our team. MaineGeneral is a leading health care system that is proud of the culture of excellence, compassion and collaboration that extends to our patients and their families.

  The Work:

  • Determines, coordinates and supervises daily staffing assignments and levels.
  • Provides direction, orientation, training, coaching, and mentoring to staff. Performs or assists with performance evaluations and disciplinary actions.
  • Assesses quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies, procedures, and protocols.
  • Performs staff responsibilities as needed to fulfill required service levels. Leads the handling and resolution of complex issues and complaints.

  You Have:

  • Previous customer service and supervisory experience preferred.
  • Ability to work well with others.
  • Excellent teamwork, communication, and collaboration skills.
  • Proven and demonstrated critical thinking skills.

  Scheduled Weekly Hours:

  40

  Scheduled Work Shift:

  6a-6:30p (United States of America)

  Job Exempt:

  No

  Benefits:

  Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

  Physical Wellness:

  • We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
  • Employees have access to industry-leading leave for new parents.
  • A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

  Emotional Wellness:

  When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

  Financial Wellness:

  • An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
  • Tuition Reimbursement is available to all employees to further develop skills and career.
  • We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
  • Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
  • We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

  Career Mobility:

  Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

  Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

• About the company

  MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of the people of the greater Kennebec Valley.

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