Vertiv
Supervisor Service Operations
This job is now closed
Job Description
- Req#: 20252963
- Provide quotes for small works, T&M, installations and start-ups
- Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
- Support field personnel in the execution of their administrative task
- Prepare and provide reports as requested by management
- Ensure timesheets are entered in the system correctly
- Ensure leave applications are in order and support documentation are attached if necessary e.g. medical certificate
- Coordinate and schedule the general duties of thermal Customer Engineers and subcontractors
- Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation
- Respond to customer requests for minor quotation or service advice within a timely manner
- Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work
- Assist Customer Engineers with complex technical problems
- Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
- Carry out Customer Engineer audits as required by company policy
- Take all necessary steps to ensure OH&S requirements are adhered to
- Ensure adequate PPE is provided
- Report all incident / injury on time
- Mechanical Trade Certificate (state dependent)
- Restricted Electrical License
- Refrigerant Handling License
- Supervisory/management qualification
- Interpersonal and relationship management skills
- Communication skills and commercial acumen
- Proficiency in Microsoft Office applications
- Proven track record within the critical cooling industry managing a field service team
- Customer-centric
- Team player
- Well organised
- Solution oriented
Purpose of the Role
Manage customers’ (Internal & External) and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the Thermal Customer Engineers to meet their deliverables.
RESPONSIBILITIES
Administration / Planning & Reporting
Management of Team
OH&S, Environment and Quality
Employees reporting to Incumbent: 4
Main contacts within Company
Warehouse/inventory management staff, Service Technical Support, Safety Manager, Sales Staff and Service Adm Support Staff
Main contacts outside the Company
Customers, Subcontractors and Vendors
REQUIREMENTS
Education/Qualification:
Specialist Knowledge:
Practical Experience:
Personal Characteristics:
About the company
Vertiv is a global leader in designing, building and servicing critical infrastructure that enables vital applications for data centers, communication networks and commercial and industrial facilities.
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