• Job Description

  Req#: R2507543

  This position is within a subsidiary of the Desjardins Group called Collabria Financial Inc. www.collabriafinancial.ca/
  
  Collabria Financial Inc. is a leading Canadian credit card issuer. We specialize in white-label credit card programs tailored for Canadian credit unions, helping them serve both consumer and commercial members more effectively. Our client-centric approach emphasizes convenience, security, and value empowering credit unions to deepen relationships with their members and remain competitive in a rapidly evolving financial landscape. What sets Collabria apart is our foundation in partnership, collaboration, and responsiveness. We offer credit unions the ability to personalize product offerings under their own brand, enhancing the overall member experience. As a fast-growing organization, we offer exciting opportunities for career advancement and innovation. We are seeking a dynamic and people-focused Supervisor to oversee our Settlement and Collections teams, currently comprising five professionals located in Alberta and Ontario. This role is ideal for a strong leader who excels in team development, process improvement, and cross-functional collaboration. While deep technical expertise is not a prerequisite, the ideal candidate will bring a proven track record in people leadership, accounting, and operational efficiency, with the ability to quickly learn and apply functional knowledge as needed. More specifically, you will be required to:

  • Lead and support a geographically distributed team of 5 across Settlement and Collections, fostering a collaborative and high-performing culture

  • Oversee daily operations of the Settlement function, including month-end reconciliations and financial reporting accuracy

  • Manage the Collections operations, ensuring timely follow-up on delinquencies and effective recovery strategies

  • Collaborate closely with a third-party collections agency to drive performance and maintain service quality

  • Identify and implement process improvements to enhance operational efficiency and reduce manual effort

  • Monitor and report on key performance indicators (KPIs) related to settlements, collections, and recoveries

  • Provide coaching, mentorship, and development opportunities to team members, promoting continuous growth

  • Champion team-building initiatives and foster a positive, inclusive, and accountable work environment

  What we offer*

  • Competitive salary and annual bonus

  • 4 weeks of flexible vacation starting in the first year

  • RSP Contribution option

  • Group insurance including telemedicine

  • Reimbursement of health and wellness expenses and telework equipment

  * Benefits apply based on eligibility criteria.

  What you bring to the table

  • Bachelor's degree in a related field

  • A minimum of five years of relevant experience

  • Please note that other combinations of qualifications and relevant experience may be considered

  • Experience with reconciliation, collections, or financial operations

  • Experience managing remote or hybrid teams

  • Experience working in a fast-paced, deadline-driven environment

  • Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

  • Advanced intermediate knowledge of Excel and other MS Tools

  Action oriented, Customer Focus, Differences, Directs work, Engagement, Nimble learning

  #LI-Hybrid

  Trade Union (If applicable)

  At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

  If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

  Job Family

  Management support and expertise support (FG)

  Unposting Date

  2025-06-11

• About the company

  The Desjardins Group is a Canadian financial services cooperative and the largest federation of credit unions in North America.

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