• Job Description

  Req#: req2527
  Pima Community College
  Pima Community College Named Top University/College Employer in Arizona
  Position Title: Supervisor – Student Services
  Department: Northwest Campus
  Starting Rate: Band 6 - $59,500 - $67,700
  Benefits: Summary
  Closed Date: January 30, 2024, 5:00 PM Arizona Time
  Position Summary:
  The Supervisor - Student Affairs performs professional-level supervisory duties in planning, directing, and reviewing the activities and operations within the assigned campus Student Services Center. Develops and improves systems, processes, and procedures to improve the quality of Student Services offerings. In addition, the Student Affairs Supervisor is assigned and performs special duties in relation to campus needs, focus area, unit operations, or project(s).
  The work schedule for this position is flexible and may include working evenings and weekends.
  Duties and Responsibilities:
  • Prioritizes and assigns work, conducts performance evaluations, trains staff, and recommends hiring, disciplinary actions, and termination of staff
  • Develops systems, processes, and procedures to improve the quality of Student Service offerings. Monitors procedures to ensure consistency in compliance with all College, State, Federal, and accreditation guidelines applicable to Student Affairs. Manages the development of operational policies and establishes goals and objectives
  • Collaborates with other Student Affairs Supervisors, Registrar, Financial Aid, Information Technology, Curriculum, Instruction, Placement and Testing and other departments to identify process issues. Makes decisions and solves problems impacting student enrollment and success
  • Measures the quality of levels of processes, operations, and services provided. Collects, analyzes, and disseminates a variety of information and data. Prepares related reports and summaries and makes recommendations based on findings
  • Investigates and resolves complex issues and complaints from students, faculty, staff, and the general public
  • Monitors work with internal and external partnerships including 3rd party call center. Supervises staff working with students participating in partnership programs. Provides quality control feedback
  • Prepares and participates in a variety of College and community committees, workshops, meetings, training sessions, task forces, and conferences. Develops and conducts formal and ad hoc trainings or workshops on functional or organizational topics
  • Represents the campus and administrators at a variety of internal and external activities related to Student Affairs. Approves departmental requests and expenditures
  • Provides direct service to students, as required, to implement Student Services Center (SSC) operations and related student programming
  • Assists in developing and implementing goals and objectives for assigned functional area(s) in Student Affairs; recommend and administer policies and procedures for service delivery; provide complex support to the Administrator or designee
  • Performs all other duties and responsibilities as assigned or directed by the supervisor
  Job Requirements:
  • Bachelor’s degree in a related field of study and
  • Three to five years of related experience and
  • One to three years of supervisory experience
  or
  • An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above
  Preferred:
  • Five plus years of related experience
  The ideal candidate will have the following knowledge, skills and abilities:
  • Knowledge of administrative procedures and practices
  • Knowledge of internal and external customer service principles and practices
  • Knowledge of principles and methods for promoting programs and services
  • Skill in effective communication (both written and oral)
  • Skill in organization, coordination and management
  • Skill in performing a variety of duties, often changing from one task to another of a different nature
  • Skill in positive, productive and flexible customer service
  • Ability to develop and maintain effective and positive working relationships
  • Ability to operate relevant equipment required to complete assigned responsibilities for the position

• About the company

  Pima Community College (PCC) is a public community college in Pima County, Arizona. It serves the Tucson metropolitan area with a community college district. It provides traditional and online instruction for over 144 programs.

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