• Job Description

  Req#: 179568
  Click here to apply as an internal applicant.

  Company : IWK Health

  Req ID: 179568
  Department/Program: Tim Horton's Counter Staff, Digital and Client Services
  Location: Halifax
  Type of Employment: Temporary Hourly PT long-assignment (50% FTE) for 12 months x 1 position(s)
  Start Date: ASAP
  Union Status: Non-union, Management/Non Union Bargaining Unit
  Compensation: $19.3761 - $24.2198 /hour
  Closing Date: 6 May 2024 (Applications are accepted until 23:59 Atlantic Time)

  IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults, and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers, and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families, and communities and are grateful for the generous donor support we receive.

  Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportion of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination but have more work to do to build that trust, acknowledge our biases, and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

  The Opportunity

  Reporting to the Manager, Tim Horton’s, the Shift Supervisor assists the store manager in ensuring that the store meets the Tim Horton’s standards in regards to operational execution and achieving financial results. They accomplish this through building effective teams through directing, delegating, and providing feedback to the management team and staff. Responsibilities will include, but are not limited to:

  • Reinforce to staff the importance of providing positive customer service.
  • Assist in scheduling staff, payroll, inventory management, performance management.
  • Follow up with staff to ensure assigned primary and secondary duties are completed.
  • Help to ensure that the store serves safe food to its customers.
  • Perform operations duties of store manager when absent.
  • Assist with recruitment of new staff
  • Assist with the store’s training program
  • Other duties as assigned.

  Hours of Work

  37.5 hours every two weeks plus relief shifts. Various shifts range from 3.0 to 11.25 hours; Monday to Sunday, weekends, holidays; Mainly 4:00am -12:00am hours of operation. (Day shifts and evening shifts are required). Must work every second weekend.

  Your Qualifications

  • High School Diploma or G.E.D. required.
  • Completion of AFTIMS training required (can be completed in-house)
  • Minimum of 1-3 years previous customer service experience required
  • Previous food service management experience an asset.
  • Excellent knowledge of Tim Horton’s products and procedures.
  • Exceptional integrity and trust required.
  • Proven action and results oriented along with strong problem-solving skills required.
  • Proven team building skills.
  • Possessing strong functional/technical skills.
  • Excellent communication skills required (written, verbal, composure).
  • Demonstrated strong interpersonal skills required (motivating, delegation, conflict management, respect for others, listening).
  • Demonstrated organization and time management skills required.
  • Competencies in other languages considered an asset.

  Thank you for your interest in IWK Health.

  Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

  This is a Management/Non Union bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units, or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

  An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

  I f you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.

• About the company

  The Nova Scotia Health Authority is a provincial health authority serving Nova Scotia, Canada.

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