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Job Description
- Req#: 99394BR
- At least 4 years of Total combined related work experience and completed higher education, including:
- Bachelor’s degree Computer Science, Computer Engineering, Software Engineering, Computer Information Systems, Information Technology, Information Systems.
- At least 1 year of Experience with Customer support / Client support
- Should have experience with IT technical support, Technical Support, Troubleshooting, Software Installation, Windows, Microsoft Office, Networking, Active Directory, Global Call Center
- Good communication (verbal & written)
- Willing to work in Night Shift (5.30pm to 2.30am / 6.30pm to 3.30am)
We are excited to hire a Support Analyst at Oracle Cerner. As a Support Analyst , you would be responsible to serve as the first line investigate and resolve client problems received via phone, ticket or other electronic means and will recognize when to escalate issues by using applicable monitoring and troubleshooting tools. You will provide exceptional customer service in person, via phone and email, as appropriate and will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will research and use a knowledge base of information to quickly understand and diagnose issues and adhere to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements.Basic Qualifications:
Preferred QualificationsAll employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.
- At least 4 years of Total combined related work experience and completed higher education, including:
About the company
Cerner Corporation is an American supplier of health information technology services, devices, and hardware.
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