• Job Description

  Req#: req35439

  ABOUT US

  The Save Mart Companies is one of the largest food retailers in California and Nevada. It is home to several well-known brands in food retailing. You might have seen our stores that include Save Mart, Lucky, Lucky California, and Food Maxx. We also have 3 distribution centers and our SMART Transportation trucking firm to transport dry groceries, frozen foods, ice, and novelties to all The Save Mart Companies stores. We are a California grown business, headquartered in the heart of one of the greatest agricultural areas of our nation – Stanislaus County.

  The Modesto community is vibrant with great traditions, educational opportunities, and multi-cultural lifestyles. Aside from mild weather year-round, Modesto allows for easy access to many major tourist attractions in California. To the west lies the San Francisco Bay Area (90-miles) and the Santa Cruz Beach (115-miles). To the east is the famed Gold Country “Mother Lode” (50-miles) and a little farther you can find the majestic Sierra Nevada Mountain range, Lake Tahoe (180-miles) and Yosemite National Park (110-miles).

  Some of our competitive benefits include exceptionally generous benefits package (Health, Dental, Vision, Life, 401K), Lifelong Learning Educational opportunities, Employee Association (discounted and free tuition options, contests, and support services).

  We are currently recruiting for the position of:

  Support Center Agent - Modesto, CA

  The Support Center Agent’s role is to ensure issues are acknowledged and resolved in a timely manner for internal customers’ IT related issues and retail customers for all issues related to products and our overall customer experience. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostic tools and or escalation to the next level of support.

  Key Responsibilities and Accountabilities :

  • Answers all types of requests to the Support Center from multiple communication channels.

  • Creates and assigns tickets appropriately after obtaining all needed information to address the issue

  • Contacts IT users to triage, gather needed information and resolve any issue they can before assigning tickets to the next level for support

  • Monitors the Support Desk queue for timely completion of issue tickets, follow up on calls if needed, and ensure satisfactory issue resolution with our customers.

  • Performs other duties as assigned

  Location: Modesto, CA

  Hiring pay range: $20.88 - 24.00

  Requirements (Knowledge, Skills and Abilities) :

  • Strong problem-solving skills

  • Strong communication skills (verbal and written)

  • Strong fact-finding skills

  • Excellent organizational skills

  • Experienced in Excel, PowerPoint , and Word

  • Customer service/phone support

  Education : Two-year college degree (or equivalent knowledge gained through formal education, specialized training, or additional job experience)

  Experience : Three years related experience

  Other: This is a 7 day rotating shift position that changes based on our customers' needs. Requires participation in after-business hour standby support.

  Physical : Basic office and store environment: ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull and lift objects.

  Reference: req35439

  Follow us:
  Instagram: @savemart
  Facebook: Save Mart
  YouTube: @savemartsupermarkets
  LinkedIn: The Save Mart Companies

  The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.

• About the company

  Save Mart Supermarkets is an American grocery store operator.

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