WHO WE ARE

IMT is proud of our heritage and will never forget where our roots are firmly planted. Locally run from its office in West Des Moines, Iowa, IMT has been a Midwest company since it was founded in Wadena, Iowa in 1884. That’s over 140 years!

Today, IMT continues to offer a strong line of personal and commercial insurance products for which it has always been known, along with exceptional service for a competitive price. Our products are offered through Independent Agents throughout a six-state territory – Iowa, Illinois, Minnesota, Nebraska, South Dakota and Wisconsin.

SUPPORT COORDINATOR

IMT Software Services, a division of IMT Insurance, is looking to fill the position of Support Coordinator. IMT Software Services is the industry-leading software provider for farm mutual insurance companies across the nation with most of our customers based in the Midwest. With over 40 years of experience and building relationships in the mutual insurance software industry. As a Support Coordinator, you will work within a team to provide support to software clients and team members. Ideal candidates will be good problem solvers, eager to learn and have good communication skills. We are looking for someone who is genuinely excited to help our customers! If this sounds like you, apply online today!

A DAY IN THE LIFE

• Respond to incoming calls/tickets in a timely manner.
• Direct customers or situations, as needed, to the appropriate team member.
• Assist clients on proper use of software in order to become independent users of the systems.
• Support existing customers by researching questions with guidance from team members and offering resolutions, teaching customers how to resolve issues as needed.
• Provide input to improve support and training procedures.
• Test changes and enhancements to the software as needed.
• Provide excellent customer service in a professional manner.
• Works under general supervision

DESIRED QUALIFICATIONS

• College Education or equivalent.
• Experience in the Property & Casualty Insurance industry is preferred but not required.
• Accounting experience desired but not required.
• Ability to pay close attention to details and concentrate for up to fifty percent of work activities.
• Ability to analyze and solve problems.
• Ability to listen and communicate internally/externally to the customer, both verbally and in writing.
• Working knowledge of computers, Microsoft office products, math skills, and insurance and accounting practices to support client needs.
• Ability to prioritize workload and simultaneously handle multiple projects.
• Must maintain valid driver’s license due to required field work.

BENEFITS & PERKS

IMT Insurance is committed to our employees and their families. When you work for IMT, you earn far more than just a paycheck. The IMT office was new in 2018 and offers a fitness room, game room and a variety of collaboration areas. This position includes a hybrid work arrangement, learning and development opportunities and more! Below is a list of what IMT offers our employees:

• Medical, dental, and vision insurance, AD&D insurance, 401K retirement savings accounts, spending accounts, long and short-term disability, profit share, employee assistant program, PTO and additional voluntary benefits.

The salary range for this position is $43,000.00 - $54,000.00

Starting salary will depend on level of experience

This position is not eligible for tips or commission buy may be eligible for additional bonuses

WHAT DEFINES US

Our vision is to provide peace of mind in the moments that matter.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Our agents and customers come from all walks of life and so do we. Our goal is to hire great people from a wide variety of backgrounds, because it makes our team stronger. If you share our values and our passion for creating a Worry Free life for others, we want to talk to you!