This job is now closed
Job Description
- Req#: 25-10107
Pay rate range - $45/hr. to $50/hr. on W2
Schedule: 8 AM- 5 PM CST, 4 days from the office M-Th and 1 day ( Friday) from home
Top skills: Prior experience in RAN commissioning & integration, Senior-level Customer support experience, Strong communication skills
KEY RESPONSIBILITIES/REQUIREMENTS:
Essential Skills, Duties and Responsibilities:
• Strong knowledge and experience with 4G / 5G 3GPP technologies
• Strong knowledge and experience supporting/working on wireless network deployments (LTE/5G), SW/FW upgrades, installation, and commissioning process
• Ability to manage workflow in a ticketing system. Document issues/support requests raised by the customer and provide updates until issue resolution in the Remedy Sales Force ticketing tool
• Working with customers on a day-to-day basis to resolve customer network issues and provide technical support over the phone and email
• Support the customer C&I team by answering questions on the Client equipment, assisting during troubleshooting, and identifying the root cause.
• Potential to grow into a Tier 3 or technical SME role
• Desire to serve in a lead capacity with the ability to train and direct the activities of junior engineers
• Ability and desire to cross-train on different RAN Technologies
• Manage escalations on pre-commercial sites during customer C&I activities with Client higher Tiers
• Provide debug log analysis, check network configuration, and support the customer as needed.
• Experience troubleshooting RAN / RF performance issues.
• Experience with wireless network architecture, protocols, RF optimization, and standards
• Be able to review various Engineering and Operational MOPs and provide feedback
• Review and provide updates and resolutions on open tickets before escalation to a higher support tier
• Build strong relationships with higher support tier teams to gain knowledge and collaborate in order to gain expertise
• Strong communication (oral and written) and good presentation skills
• Lead calls successfully with customers on technical discussions where there may be a difference in opinion. Overcome adversity and resolve issues with alignment
• Contribute in the adaptation of tools for process improvement, automation, and increasing efficiencies
• Provide On on-the-job training to the customer on a quarterly basis and as needed
• Meet ticket quality and productivity standards
• Perform knowledge sharing with all team members to enhance training
• Lead calls successfully with customers on technical discussions where there may be a difference in opinion. Overcome adversity and resolve issues with alignment
Desired Skills and Experience:
• Strong knowledge in LTE and 5G network architecture (RAN and CORE Network Elements) and IP network
• Prior experience in commissioning, integration and network support-related activities is a must
• Experience with wireless network architecture, protocols, RF optimization and standards
• Strong communication (oral and written) and good presentation skills
• Experience with Client RAN products is a plus
• Senior level customer support experience with mobile wireless network carriers
• Previous experience in a Senior or Lead support role with a leading network equipment manufacture
• Ability to write basic or advanced scripting in Unix, Python or other programming languages is a plus
• Experience with use of AI to enhance productivity and efficiency preferred
Education, Work experience and Training:
• BS EE or CS or other related field required. MS EE or CS or other related field preferred.
• 5 years minimum of telecom related work experience
• Strong knowledge of wireless network architecture concepts especially in RAN domain
• Experience with Virtualized RAN Network and applications
• Good knowledge and experience with Unix Bash Shell Scripting and Perl/Expect Scripting
• Strong customer support experience
• Experienced in investigating and evaluating data trends for problem resolutionAbout the company
Intelliswift has been a top IT & Software solutions company in USA which provides end-to-end IT services and building strong digital foundations
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.