• Job Description

  Req#: JR25699
  Who We Are:

  Launched in 2012, IMG Arena leveraged our rights expertise to pioneer the mainstream introduction of official data rights. We paved the way for a new revenue stream for our Rightsholder clients, whilst at the same time delivering greater value to the sports betting industry. We have gone on to expand our sports betting product suite with the addition of Event Centres and Official Virtual Sports. At IMG Arena the job is yours. We want you to be yourself. We are focused on building an inclusive and empowering environment that’s welcoming for everyone, where you are trusted and empowered to do what you’re good at. It’s your arena and your opportunity to shape it and your career. You’ll have the opportunity to pick up the latest technology, develop your own ideas and run with them. There’s loads of room for improvement and innovation. You get to prove and own the process from start to finish.

  IMG ARENA is the premium provider of official sports content services to the betting and digital media industries. We have close partnerships with a diverse range of international sports federations and associations including the ATP, UTR, PGA, DP World Tour, LPGA, UFC, and many others. As a business, we fundamentally understand both the value of our clients’ content and the most effective ways to deliver best-in-class innovations to the viewer experience.

  
  IMG Arena are looking for a full-time Support Engineer who deeply cares about exceeding client expectations in a fiercely competitive industry.

  Location: London - Chiswick Park, UK

  About the role:

  Support Engineer is responsible for helping our data and streaming operators resolve issues in a timely, efficient, and creative manner. Due to the nature of our business being 24/7/365, there will be shift work patterns, including weekends and bank holidays. Support Engineer reports to Lead Support Engineer.
  
  What will you be doing:

  • Work through internal/external data, streaming and event centres queries effectively

  • Assist with UAT testing, training, and providing technical guidance on issues to clients and internal stakeholders

  • Assist with issues on clients’ live content

  • Provide fast and accurate diagnosis of escalated issues

  • Liaise with and manage issues with 3rd party providers

  • Use our reporting tool to collate and report incident/ service requests effectively.

  • Identify and implement remedial actions post-incident including relaying status updates to wider internal stakeholders

  • Onboard new internal users and offboard leavers

  • Create knowledge base documentation

  • Help clients integrate with IMG ARENA products during a hyper care period.

  What are we looking for:

  • Strong analytical and proactive problem-solving skills

  • Time management and high attention to detail

  • Strong written communication skills with the ability to explain technical concepts in a clear and concise manner

  • Reporting understanding

  • Self-motivated, able to work independently

  • Strong team player

  • Adaptable and flexible.

  Beneficial skills (but not necessary):

  • Good knowledge of API’s and how they work

  • Understanding of JSON and SQL

  • Experience with web technology, database, computer networking a plus.

  This role suits you if you are:

  • Eager to learn

  • Proactive in your working environment

  • Love providing technical support

  • Able to juggle multiple tasks at any one time

  • Able to explain technical concepts confidently and clearly

  • Passionate about sports and tech savvy.

• About the company

  Our focus is on #fanengagement! Our round-the-clock coverage delivers data from 45,000+ sporting events per year & 70 million+ hours of streaming content

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