• Job Description

  Req#: 3039096
  The REALM Team in Hyderabad is looking for a Software Support Engineer to join a team that integrates and manages innovative solutions that lead to improvements in Amazon Transportation. Amazon transportation and Deliver Experience encompasses all of the operations that deliver worldwide shipments to and from our fulfillment centers and third party locations.
  
  Key job responsibilities
  This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations groups, so you get to experience a breadth of impact with various groups.
  
  • Troubleshoot and diagnose software issues – On call support
  • Resolve technical problems in a timely and efficient manner
  • Maintain a comprehensive knowledge of product documentation and features
  • Document and track customer and system issues
  • Provide feedback to the development team on product issues and potential improvements
  • Automate manual tasks and workflows
  • Stay up-to-date on the latest software releases and updates
  • In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering and CCI initiatives.
  
  
  A day in the life
  Your problem solving skills and solutions will benefit customers directly, ensuring Amazon able to meet all its commitments to our customers. Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code, updating, tracking and resolving technical challenges, develop features on tools which will automate operational activities. Responsibilities also include working alongside development on Amazon Corporate and Divisional software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.
  
  About the team
  REALM team operates mechanisms to increase the stability and performance of Last Mile and Middle Mile services, provides tools that reduce developer friction, and disseminate best practices to both LMT and MM engineering community. REALM is a hybrid engineering and program management organization focused on continuous improvement across several dimensions; including but not limited to Operational Excellence, Frontlining, Peak Readiness, Incident Management, Infrastructure Efficiency, Information Security, Compliance, etc. REALM team helps internal developers across LMT and MM teams, with programs and tools that are critical to development and maintenance of services.- 2+ years of software development, or 2+ years of technical support experience
  - Experience troubleshooting and debugging technical systems
  - Experience in Unix
  - Experience scripting in modern program languages- Knowledge of web services, distributed systems, and web application development
  - Experience troubleshooting & maintaining hardware & software RAID
  - Experience with REST web services, XML, JSON
  
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

Notice