Employer Industry: IT and Consulting Services

Why consider this job opportunity:
- Competitive pay range of $46/hr - $48/hr (depending on experience)
- Remote work opportunity available across the USA
- 15 days of Paid Time Off (PTO) per year
- 8 paid holidays plus 1 floating holiday annually
- Comprehensive benefits package including medical, dental, and vision insurance, as well as a 401(k) retirement plan with company match
- Focus on continuous learning, growth, and employee satisfaction

What to Expect (Job Responsibilities):
- Provide technical assistance to computer system users, answering inquiries regarding software or hardware operation
- Install software or perform hardware testing remotely as needed
- Enter commands and monitor system functioning to verify operations and identify errors
- Maintain records of daily data communication transactions and remedial actions taken
- Read technical manuals and conduct diagnostics to resolve problems and provide support

What is Required (Qualifications):
- 7-10 years of related work experience
- 5+ years of experience in Technical Customer Service within the technology sector
- 4+ years of experience with Azure or M365 skillset (highly preferred)
- 4+ years of technical competence with Microsoft BackOffice Technologies
- Associate's degree in a computer-related field or equivalent training

How to Stand Out (Preferred Qualifications):
- Strong verbal and written communication skills
- Proven problem-solving abilities and customer service skills
- Ability to work independently and manage time effectively
- Knowledge of configuration management software and operating system software

#ITSupport #RemoteWork #TechnicalCustomerService #CareerGrowth #CompetitiveCompensation

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