• Job Description

  Req#: C9408-25-0392?language=en&page=310&sort=publicationDateDesc

  Job summary

  An opportunity has arisen for an experienced Support Secretary to join our Urology team within the Surgical Division.

  Excellent communication, organisational and secretarial abilities are essential.

  Main duties of the job

  You will responsible for maintaining patients' records, processing incoming and outgoing correspondence, producing correspondence from audio/copy and dealing with telephone calls.

  In addition, you will liaise with Consultants, other Trust staff, and organisations outside of the department in order to resolve queries.

  You will have the ability to work under pressure, prioritise your workload and to deal with confidential and sensitive issues in a professional manner.

  The minimum requirements for this post are:-

  • AMSPAR Medical Terminology Certificate or equivalent experience
  • RSA Level II word processing or equivalent
  • Good IT and word processing skills
  • Audio Typing Skills

  About us

  All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

  Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

  We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

  We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

  The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

  Details

  Date posted

  12 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year per annum pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  408-25-410

  Job locations

  Arrowe Park Hospital

  Arrowe Park Road

  Wirral

  CH49 5PE

  
  

  Job description

  Job responsibilities

  Please see Job overview & attached Job description for further information about the Support Secretary position available with WUTH.

  Job description

  Job responsibilities

  Please see Job overview & attached Job description for further information about the Support Secretary position available with WUTH.

  Person Specification

  Qualifications, Specific Experience & Training

  Essential

  • AMSPAR Medical Terminology Certificate or equivalent experience
  • RSA Level II word processing or equivalent
  • Experience of audio typing
  • Experience of working in an administrative role.

  Desirable

  • Previous administrative experience working with in the NHS or medical environment

  Knowledge and Skills

  Essential

  • Good time management/organisational skills
  • Awareness of Trust guidelines regarding complaints, confidentiality etc.
  • Good IT skills, including use of Microsoft Office

  Desirable

  • Ability to use own initiative and prioritise workload using organisational skills
  • Awareness of Trust guidelines regarding patient confidentiality, complaints, etc.
  • Awareness of relevant NHS/departmental targets for example 18 week RTT and cancer

  Personal Attributes

  Essential

  • Ability to deal with sensitive issues with tact and diplomacy
  • Polite, conscientious and courteous
  • Able to recognise and escalate issues out of scope of role

  Desirable

  • Ability to remain calm when working under pressure
  • Ability to communicate in a professional manner with patients, relatives, Trust staff and other departments.
  • Ability to work independently or as part of a team - self motivated

  Person Specification

  Qualifications, Specific Experience & Training

  Essential

  • AMSPAR Medical Terminology Certificate or equivalent experience
  • RSA Level II word processing or equivalent
  • Experience of audio typing
  • Experience of working in an administrative role.

  Desirable

  • Previous administrative experience working with in the NHS or medical environment

  Knowledge and Skills

  Essential

  • Good time management/organisational skills
  • Awareness of Trust guidelines regarding complaints, confidentiality etc.
  • Good IT skills, including use of Microsoft Office

  Desirable

  • Ability to use own initiative and prioritise workload using organisational skills
  • Awareness of Trust guidelines regarding patient confidentiality, complaints, etc.
  • Awareness of relevant NHS/departmental targets for example 18 week RTT and cancer

  Personal Attributes

  Essential

  • Ability to deal with sensitive issues with tact and diplomacy
  • Polite, conscientious and courteous
  • Able to recognise and escalate issues out of scope of role

  Desirable

  • Ability to remain calm when working under pressure
  • Ability to communicate in a professional manner with patients, relatives, Trust staff and other departments.
  • Ability to work independently or as part of a team - self motivated

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Wirral University Teaching Hospitals NHS Trust

  Address

  Arrowe Park Hospital

  Arrowe Park Road

  Wirral

  CH49 5PE

  
  

  Employer's website

  https://www.wuth.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Wirral University Teaching Hospitals NHS Trust

  Address

  Arrowe Park Hospital

  Arrowe Park Road

  Wirral

  CH49 5PE

  
  

  Employer's website

  https://www.wuth.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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