• Job Description

  Req#: 2185551

  Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

  The Support Representative is responsible for the distribution of insurance and patient refund checks. Handling of unresolved inquiries / issues, and responsible for implementing, maintaining, and managing organization policies on collection practices.

  This position is full - time, Monday - Friday. Employees are required to work any shift between the hours of 7:00 AM - 4:00 PM including the flexibility to work occasional overtime and weekends based on business need. Our office is located at 4425 E. Cotton Center Blvd., Phoenix, AZ. We offer on the job training.

  Primary Responsibilities:

  • Receive incoming refund checks
  • Review refund requests for accuracy
  • Communicate with credits and refund staff via email
  • Data entry duties
  • Print necessary documents
  • Distribute refund checks via mail

  You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

  Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience
  • Basic proficiency with using Windows personal computer applications and Microsoft Office
  • Ability to work 100% onsite at 4425 E. Cotton Center Blvd., Phoenix, AZ
  • Ability to work any shift between the hours of 7:00 AM - 4:00 PM from Monday - Friday including the flexibility to work occasional overtime and weekends based on business need

  Preferred Qualifications:

  • Associate’s Degree (or higher)
  • Background in a medical / healthcare setting
  • Direct healthcare data collection experience

  At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

  Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

  UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

  #RPO #RED

• About the company

  UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota.

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