Concentrix - CA
Support Representative (Remote)
This job is now closed
Job Description
- Req#: R1534330
Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Salary of $19.50/hour with potential for career progression
- Full-time, paid classroom and on-the-job training provided
- Lucrative employee referral bonus opportunities
- Comprehensive benefits including medical, dental, and vision insurance, along with paid PTO and holidays
- Supportive culture with programs promoting diversity, equity, and inclusion
- Opportunities for personal development and mentorship throughout your career journey
What to Expect (Job Responsibilities):
- Serve as the friendly voice of the client, providing world-class customer service and technical support
- Assist customers via inbound calls, following a call flow guide to resolve inquiries
- Troubleshoot technical issues related to hardware, software, and client products
- Maintain records by tracking, documenting, and retrieving information in databases
- Build strong customer relationships through effective communication and problem-solving
What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills with the ability to ask probing questions
- Proficiency in navigating technology and explaining it to customers
- Availability to work during operational hours from 8 am to 11:30 pm EST, with a schedule changing every 3 months based on performance
How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS, or comparable technology
- Experience in a fast-paced environment with strong multi-tasking capabilities
- A quiet, distraction-free home workspace
- Eagerness to learn new technologies and improve skills
- Strong computer navigation skills and knowledge
#CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
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