• Job Description

  Req#: JP-005449919

  Transportation Support Specialist – Call Center

  Location: Tempe, AZ

  Pay: $21.00 - $22.00 hour

  Contract: 6-Month Contract-to-Hire

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  About the Role

  Are you a problem-solver who thrives in a fast-paced environment? We’re hiring Transportation Support Specialists to join a dynamic operations team that keeps freight moving across North America. This role is perfect for individuals withcall center experience who enjoy helping others, staying organized, and working under pressure. You’ll be the first point of contact for drivers and carriers, helping resolve delivery issues and ensuring freight gets to its destination on time.

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  Key Responsibilities

  • Provide excellent phone support to drivers and transportation partners
  • Investigate delivery issues and delays by making outbound calls
  • Monitor freight movement and identify potential disruptions
  • Support during peak seasons and weather-related events (overtime may be required)
  • Use internal tools to track shipments and gather data
  • Work closely with other teams to ensure smooth operations
  • Assist with driver assignments, load tracking, and equipment availability
  • Follow a structured schedule including breaks and shift times

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  Qualifications

  • Call center experience (inbound or outbound)
  • Strong call control and ability to stay focused on solutions
  • Calm and professional under pressure
  • Comfortable using Microsoft Office (Outlook, Word, Excel)
  • Willing to work 40+ hours/week, including nights, weekends, and holidays
  • Flexible and reliable in a high-pressure environment

  Pay and Benefits

  The pay range for this position is $22.00 - $23.00/hr.

  Eligibility requirements apply to some benefits and may depend on your job
  classification and length of employment. Benefits are subject to change and may be
  subject to specific elections, plan, or program terms. If eligible, the benefits
  available for this temporary role may include the following:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

  Workplace Type

  This is a fully onsite position in Tempe,AZ.

  Application Deadline

  This position is anticipated to close on Aug 15, 2025.

  About Aston Carter:

  Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

  The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

• About the company

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