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Job Description
- Req#: 25-6433
- BA/BS degree in computer science, business or related study or a technology related technical degree or certification and 5+ years Software Support experience
- 5+ years progressive Retail or IT industry experience; Retail preferred
- Proficient skills, experience, and ability with Microsoft Office Applications
- Advanced level skills/knowledge of :
- 4690 OS, Windows, DOS, Linux
- Software support center, QA operations and IT/networking experience
About the company
Pomeroy's portfolio of managed services includes End User Services, Network Services and Data Center Services.
Description
Job Description:
This position will promote and maintain a high quality, professional, service-oriented Pomeroy Way image while working directly with product end-users, quality assurance testers, developers, and project managers in troubleshooting customer issues. Serving as a point-of-contact for escalated end-users POS software support, the Support Specialist will analyze and pin-point issues/defects and demonstrate a strong conceptual knowledge of POS software support and testing. Works to ensure they are handling 95% of all support issues ensuring ownership of issue to resolution and maintaining needed communication between Support, QA, Development, and Customer teams. Is an individual who thrives in a team environment and works exceedingly well with others as well as strives to mentor team members whenever possible.
Requirements:
PHYSICAL DEMANDS AND WORKING CONDITIONS:
Prolonged use of a computer while sitting at a desk in a general office environment
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