• Job Description

  Req#: R0011321

  Job Description Summary

  At CLEAResult, we change the way people use energy. CLEAResult is the leader in transforming energy challenges into energy efficiency solutions. We work with utilities, businesses, and consumers to improve the energy experience on a local and global level throughout the US and Canada.
  
  You will love working at CLEAResult because we are having a positive impact on the world by changing the way people use energy. We are the market leader in bringing energy efficiency programs to life and offer lots of flexibility of where and how you work. You will have the opportunity to be creative every day and work with a leadership team that is open to new ideas, new opportunities, and new perspectives. Join our team and help change the world.
  
  CLEAResult Rewards and Recognition:
  - Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service because we’ve all been there — needing help with our health plan and not knowing where to turn.
  - RRSP company match
  - Paid vacation, sick and personal time
  - Paid Volunteer Time; giving back to our communities is important to us
  - Employee Referral Bonus Program
  - Employee Recognition Program – convert your recognition points into gift cards
  - Employee Assistance Program – offers benefits to help you manage daily responsibilities
  - Access to training opportunities to advance further in your career

  Job Description

  We are looking for a talented individual…

  To join our team as a Support Specialist II to help deliver our British Columbia -based energy efficiency programs. As a Program Specialist, you will be handling customer inquiries via phone and email, documenting conversations, and recommending products or services to customers. You will also be responsible for implementing quality control and verification procedures, flagging areas of non-compliance, and potential resolutions.

  This is a hybrid role requiring 2 days a week in office. To be considered you must be based in the Port Coquitlam area.

  For this exciting career opportunity, you’re a great fit if are…

  • Experienced in working in customer service, handling inquiries by phone, email, mail, or fax

  • Experienced in working with or a demonstrated sensitivity to marginalized populations

  • Experienced in data entry, verification, and report generation

  • Practiced in using Microsoft Office, specifically Outlook, Word, and Excel

  • Organized and a self-starter as this position has the potential to work remotely as long as you are located in Ontario

  • A strong verbal and written communicator in the English language. Demonstrated written and oral fluency in one or more of the following languages is a strong asset: Mandarin, Cantonese, Portuguese, Punjabi, Urdu, Spanish, Arabic, Italian, and/or German

  In this exciting career opportunity, you will have…

  • 3-6 years of experience in customer service, energy efficiency, or operational support

  • Bachelor’s degree preferred

  Compensation Range

  $16.50 - $25.30

  Currency

  CAD

  Type

  Hourly

  Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

  Additional Job Description

  CLEAResult continues to be committed to the health and safety of all employees, customers, partners and the communities we serve. As we prioritize hiring of talent for essential positions that meet the critical needs of our customers, we intend to continue supporting the fight to end the pandemic. Employees’ health and safety while meeting client expectations remains our top priority.

  Equal Opportunity Employer

  As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

  The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

• About the company

  CLEAResult helps utilities, businesses and individuals make the wise use of energy a way of life. Headquartered in Austin, Texas, CLEAResult designs, markets and implements energy programs around the globe. Our experienced energy experts tailor strateg...

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