FreshBooks
Support Specialist - (Remote, Americas - PST/MST)
This job is now closed
Job Description
- Req#: 4872417
Employer Industry: Accounting Software
Why Consider this Job Opportunity:
- Competitive salary up to $1 billion valuation
- Opportunities for career growth and development within a global company
- Remote work options available for work-life balance
- Comprehensive health and wellness benefits, including retirement savings programs and stock options
- Supportive work environment with peer recognition programs and mentorship opportunities
What to Expect (Job Responsibilities):
- Provide exceptional customer support through phone, email, social, and chat channels
- Empathize with small business owners and communicate effectively to solve issues
- Stay up to date with product changes and enhancements to assist customers effectively
- Collaborate with internal teams and third-party partners to resolve customer issues
- Maintain quality metrics and uphold support best practices
What is Required (Qualifications):
- Strong problem-solving skills and ability to troubleshoot effectively
- Excellent communication skills, both verbal and written
- Empathy towards customers and ability to understand their needs
- Endurance and resilience to handle multiple customer interactions daily
- Internet expertise with minimum speed requirements for remote work
How to Stand Out (Preferred Qualifications):
- Previous experience in customer support or related roles
- Familiarity with accounting principles or software
- Interest in learning new technologies and processes
#AccountingSoftware #CustomerSupport #RemoteWork #CareerGrowth #BenefitsPackage
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best cloud based small business accounting software. Send invoices, track time, manage receipts, expenses, and accept credit cards. Free 30-day trial.
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