Patterson Companies
Support Specialist Tier I (ID, IL, MN, MI, KS, KY, SD, TX, UT & WI Residents Only)
This job is now closed
Job Description
- Req#: R103593
At employer, we care about your success and offer a partner that goes beyond just a place to work. Joining our team means embracing a people-first, always advancing, and results-driven culture. We value the diverse talents and experiences our employees bring and believe they build a stronger and successful organization. With professional growth opportunities and a motivating environment, you'll thrive as part of our team.
Job Summary:
- Respond to customer requests via phone, email, and chat sessions
- Troubleshoot and resolve customer issues in a timely manner
- Maintain technical expertise with software and computer systems
- Follow through and track escalated and active issues
- Communicate professionally and effectively with customers
Critical Competencies:
- Customer engagement: Builds rapport and understands customer needs
- Flexibility: Adapts to new methods and procedures
- Communication: Actively listens and communicates clearly
- Self-Management: Prioritizes tasks and completes work on schedule
- Action Orientation: Takes initiative and encourages others
Minimum Qualifications:
- High School Diploma or equivalent
- Strong customer service orientation
- Excellent verbal communication skills
- Consistent, positive attitude and respect for quality standards
- Excellent computer skills
Preferred Qualifications:
- Associate's Degree
- Ability to present ideas in business-friendly language
- Highly self-motivated and able to work in a fast-paced environment
- Strong verbal and written communication skills
- Strong organizational and attention to detail skills
Hours: 10:00am - 7:00pm CST after training
Starting compensation: $17/hr + Benefits
Additional Information:
- Full Medical, Dental, and Vision benefits and Wellness Program
- 401(k) Match Retirement Savings Plan
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO) and Holiday Pay
- Volunteer Time Off (VTO) and Educational Assistance Program
- Full Paid Parental and Adoption Leave
- LifeWorks (Employee Assistance Program)
- Patterson Perks Program
- EEO Statement: Patterson promotes diversity and inclusivityAbout the company
Patterson Companies Inc is a medical supplies conglomerate primarily in the business of veterinary and dental products.
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