• Job Description

  Req#: R103593
  Job Description:
  
  Advantages of Joining Our Team:
  
  At employer, we care about your success and view ourselves as a partner in your professional growth. We have a people-first culture that values diversity and believes in building a stronger and successful organization through the talents and experiences of our employees. By joining our team, you will benefit from a motivating environment that encourages advancement and rewards results.
  
  Job Summary:
  
  The Support Specialist - Tier I responds to customer requests via phone, email, and chat sessions to provide timely and effective solutions. They troubleshoot and resolve customer issues using software updates, drivers, knowledge bases, and online resources. The Support Specialist maintains technical expertise, follows established processes, and communicates professionally with customers. They escalate and track issues as necessary to meet customer expectations.
  
  Essential Functions:
  
  - Respond to customer requests via phone, email, and chat sessions.
  - Troubleshoot and resolve customer issues using software updates and online resources.
  - Maintain technical expertise with relevant software and computer systems.
  - Follow through and track escalated and active issues to meet customer expectations.
  - Communicate professionally and effectively with customers for follow-up when required.
  
  Critical Competencies:
  
  Customer Engagement:
  - Build rapport with customers and understand their needs.
  - Guide customers to the best solutions.
  
  Flexibility:
  - Easily adapt to new methods and procedures.
  - Embrace disruptions as opportunities for improvement.
  - Respond positively to change initiatives.
  
  Communication:
  - Actively listen and communicate clearly and effectively.
  - Demonstrate compassion and understanding.
  - Build positive relationships and handle sensitive situations with tact.
  
  Self-Management:
  - Prioritize time and tasks to complete work on schedule.
  - Organized and efficient.
  - Ability to handle complex and competing demands.
  
  Action Orientation:
  - Take initiative and action to achieve success.
  - Seek out challenging situations.
  - Encourage and support others with positive energy.
  
  Interpersonal Effectiveness:
  - Maintain credibility and follow through with commitments.
  - Take responsibility for mistakes.
  - Exhibit professional and appropriate emotional response.
  
  Technical Expertise:
  - Maintain relevant skills and apply them to solve problems.
  
  Minimum Qualifications:
  
  - High School Diploma or equivalent.
  - Strong customer service orientation.
  - Excellent verbal communication skills.
  - Consistent, positive attitude and respect for high-quality standards.
  - Excellent computer skills.
  - Ability to make quick, sound judgments.
  - Excellent multi-tasking skills.
  - Committed to being a team player.
  - Excellent organizational skills.
  - Ability to absorb new ideas and concepts quickly.
  - Strong analytical and problem-solving abilities.
  
  Preferred Qualifications:
  
  - Associate's Degree.
  - Ability to present ideas in a business-friendly and user-friendly language.
  - Highly self-motivated and directed.
  - Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment.
  - Strong verbal and written communication skills.
  - Strong organizational skills and attention to detail.
  - Willingness to volunteer for various projects and tasks.
  
  Hours: 10:00am - 7:00pm CST after training
  
  Starting compensation: $17/hr + Benefits
  
  Additional Information:
  
  EEO Statement:
  employer promotes a culture of diversity and inclusivity. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.
  
  We welcome you to join employer and experience the benefits of being part of our team.

• About the company

  Patterson Companies Inc is a medical supplies conglomerate primarily in the business of veterinary and dental products.

Notice