Initial Posting Date:

09/05/2024

Application Deadline:

09/19/2024

Agency:

Department of Human Services

Salary Range:

$3,218 - $4,338

Position Type:

Employee

Position Title:

Support Staff (Office Specialist 2)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Looking for a rewarding administrative role where you can showcase your multitasking skills? Become an Office Specialist 2 in our support staff unit at the Child Welfare agency! Your commitment to ensuring accuracy and efficiency in all administrative tasks will directly contribute to the success of our program and the well-being of those we serve. If this sounds like something you would be interested in, make sure to click the apply button and we can’t wait to hear from you! Let’s work together and make a difference in the lives of those we serve!

As an employee working within the Child Welfare Program , you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families. Your dedication will help us achieve the Child Welfare Vision for Transformation that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.

Our Office Specialists are a key player in providing clerical support to caseworkers and supervisors at the Child Welfare agency. They ensure that payments, forms, and letters are generated promptly in line with ODHS policies. In addition, they carry out general office tasks and record processing to assist the district, staff, and clients in operating efficiently while complying with State and Federal laws. This role is crucial for maintaining accurate documentation and supporting the agency's smooth operation.

We are seeking a Support Staff (Office Specialists 2) to join our Beaverton Child Welfare team.

Summary of Duties

As a Support Staff , you will:

• Provide Administrative Support: Assist caseworkers and unit supervisors with various administrative tasks and maintain order in the lobby area, adhering to office policies.

• Coordinate and Offer Customer Service: Answer phone calls, address inquiries, coordinate schedules, and direct individuals to appropriate services, resources, and community partners.

• Manage Documents: Ensure compliance with State and Federal laws by overseeing the timely production of payments, maintaining policy compliance, and handling forms and letters in line with ODHS policies.

• Perform Administrative Tasks: Handle a high volume of paperwork and electronic data entry, including filing documents, closing and transferring cases, creating case and assessment files, and managing personnel records.

• Process Legal Documents: Manage and process legal documents according to agency policy.

• Provide Culturally Sensitive Services: Deliver services that respect and accommodate the diverse backgrounds and needs of individuals and communities.

• Manage Fleet Vehicles: Assist with all duties relating to the fleet vehicles.

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

• An associate degree in any field; OR

• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Experience working in a reception role that includes managing paperwork, multi-line phone systems, office equipment, and interacting with clients, visitors, and colleagues.

• Experience explaining rules, regulations and procedures for a program or service.

• Experience with computers including processing, entering, and verifying detailed data.

• Experience communicating with and resolving conflicts or disputes with clients or customers of Diverse populations.

• Experience completing tasks that demands meticulous attention to detail.

• Experience taking initiative and coming up with creative solutions.

• Experience being intuitive, objective, and thorough.

• Experience in using Adobe Acrobat to redact sensitive information from PDF documents.

Attention all candidates! A cover letter is encouraged, but not required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Working Conditions

• Your work will be conducted in the office during training and trial services.

• Occasional travel is required for attending meetings, trainings, and other role related activities.

• Employee will work a professional work week; hours of work may fluctuate based on service needs. Occasional, compensated overtime may be required, including evening and weekend work.

• You may come into contact with individuals who have experienced trauma and have difficulty controlling their emotions.

• You may encounter stressful situations that will require quick decision-making skills.

• This position requires sitting or standing at a terminal and using a computer and telephone for prolonged periods of the workday.

• This position will be in an office environment where frequent interruptions may take place, you will need to be able to set boundaries and prioritize work accordingly.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.

• A valid driver’s license and acceptable driving record are required for this position.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Nadja Rue. If you contact the recruiter, please include the job requisition number: REQ-164081.