Magic Memories
Support Technician - Level 1 (Remote/Virtual)
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Job Description
- Req#: SUPPO003670
Employer Industry: Live Entertainment and Tourism
Why consider this job opportunity:
- Competitive hourly wage of $24/hr
- Opportunity for career advancement and growth within the organization
- Engage in a fun and dynamic work environment capturing memorable moments for guests
- Work collaboratively within a global infrastructure team
- Chance to innovate and contribute to the enhancement of customer experience
- Immediate hiring for a full-time position
What to Expect (Job Responsibilities):
- Support site-deployed systems and photography gear to ensure customer satisfaction
- Collaborate with developers and cloud operations on new projects and enhancements
- Provide troubleshooting and fault-finding services for system and network issues
- Develop and document procedures to improve operational efficiency
- Communicate technical issues and suggest improvements for customer experience
What is Required (Qualifications):
- Minimum of 4 years experience in technical support roles (SysAdmin/SRE/similar)
- Strong Windows systems administration skills, primarily with Windows 10
- Familiarity with modern ticketing systems; experience with ConnectWise and JIRA is a plus
- Knowledge of data security methodologies and concerns
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Familiarity with photography gear
- Experience with deploying upgrades and new installations of hardware and software
- Advanced analytical and problem-solving skills
- Ability to remain professional in a demanding work environment
- Experience in performing remote support for internal customers
#LiveEntertainment #TechnicalSupport #CareerOpportunity #CustomerExperience #Innovation
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Capturing memories in over 170 parks around the world.
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