Magic Memories
Support Technician - Level 1 (Remote/Virtual)
NewPayCompetitive
LocationOrlando/Florida
Employment typeFull-Time
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Job Description
- Req#: SUPPO003659
Employer Industry: Live Entertainment and Tourism
Why consider this job opportunity:
- Competitive pay at $24/hr
- Opportunity for career advancement and growth within the organization
- Work in a fun and dynamic environment that encourages creativity
- Supportive team culture focused on innovation and collaboration
- Chance to make a positive impact on customer experiences through technology
What to Expect (Job Responsibilities):
- Support site-deployed systems and photography gear to ensure seamless operation
- Collaborate with developers and cloud operations on project improvements
- Provide troubleshooting and fault-finding services for system and network issues
- Assist in developing procedures and documentation for operational standards
- Be an integral member of the global infrastructure team
What is Required (Qualifications):
- Minimum 4 years of experience in technical support roles (SysAdmin/SRE/similar)
- Strong Windows systems administration skills, particularly with Windows 10
- Familiarity with modern ticketing systems; knowledge of ConnectWise and JIRA is a plus
- Experience with deployments, including upgrades and new installations of hardware and software
- Advanced analytical and problem-solving skills with excellent communication abilities
How to Stand Out (Preferred Qualifications):
- Familiarity with photography gear
- Knowledge of ConnectWise and JIRA ticketing systems
#LiveEntertainment #TechnicalSupport #CareerGrowth #CustomerExperience #TeamCollaboration
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Capturing memories in over 170 parks around the world.