Kaiser Permanente
Surgery Scheduling Clerk
PayCompetitive
LocationBakersfield/California
Employment typeOther
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Job Description
- Req#: 1333308
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Representative Tasks:
- Schedules referred member for surgeries and procedures to be performed by coordinating patients, facilities, pertinent departments and physicians/health care providers. Coordinates with physicians/health care providers and office personnel the scheduling of surgical assistants and surgical proctors as needed.
- Maintains a constant working knowledge of databases and computer systems as utilized in the department.
- Establishes and maintains courteous, cooperative relations when interfacing with other personnel, Health Plan members and the public.
- Accurately completes forms and documents. Follows established guidelines for appropriate documentation and reporting.
- Coordinates the referral process for specialty departments through collecting information and tracking referrals, appointments and outcomes.
- Assist in resolution of issues as related to appointments and outcomes.
- Assist with clerical duties and data collection as directed.
- Principle Job Duties and Skills:
- Schedules new referrals for the specialty departments.
- Schedules surgeries performed by the specialty providers by coordinating patient, facility and physician.
- Coordinates with outside providers and office personnel the scheduling of assistants and proctors if needed for surgery.
- Schedules pre op and post op appointment and informs patient.
- Reschedules surgeries with physician, patient, assisting physician and facility when needed.
- Notifies patient by telephone or mail of available appointment times and/or appointment changes due to cancellations or revision of physician time.
- Completes surgery scheduling forms for the appropriate outside facilities and completes referral forms for the Quality Resource Management Department for every surgery scheduled.
- Types a daily list of surgeries scheduled and forwards to the Quality Resource Management Department.
- Maintains a constant working knowledge of the automated appointment system (OPAS). Establish and maintain courteous, cooperative relations when interacting with personnel, Health Plan Members and the public.
- Assume other activities and responsibilities from time to time as directed.
- Minimum one (1) year of recent experience in medical office setting.
- Previous recent experience with computer systems.
- Typing 30 wpm. Typing test must be current within one (1) year. Please contact Human Resources for testing.
- High School Graduate or equivalent.
- N/A
- Medical terminology preferred.
- Referral/scheduling experience preferred.
Job Summary:Under direct supervision coordinates and schedules medical appointments and surgical procedures for physicians, surgeons and health care providers. Will promote a professional atmosphere, project a positive attitude, maintain confidentiality, and show initiative and responsibility in performance of duties.Essential Responsibilities:
Basic Qualifications:ExperienceEducationLicense, Certification, RegistrationPreferred Qualifications:
About the company
Providing high-quality, affordable health care services and improving the health of our members and the communities we serve.
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