• Job Description

  Req#: REQ310833

  JLL supports the Whole You, personally and professionally.

  
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

  We are looking for a Sustainable Operations Director

  About JLL

  We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

  If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

  Role Purpose

  In this role, Sustainable Operations Director will report directly to the Head of Sustainable Operations – AMER and support a set of clients in a specific industry vertical/verticals centralized in the U.S., and potentially operating in other global regions. This role will review sustainability requirements, programs, goals, and KPIs for JLL clients to ensure delivery meets and exceeds client expectations. This role will also oversee teams of energy and sustainability professionals, who are delivering services in the specific industry vertical/verticals, to ensure their performance and career growth meet expectations.

  
  What this job involves

  Key responsibilities include:

  Strategy Development/Execution:

  • Input into the design and implementation of the global platform delivery model that will meet client needs, delivery, and quality targets
  • Work in partnership with strategic account executives to develop account delivery plans to support client retention, cross-selling, client satisfaction, and account growth
  • Partner with client-facing and sales teams to ensure that appropriate renewal strategies are in place for the managed accounts
  • Drive consistency of delivery of Sustainable Operations across the managed accounts
  • Identify optimization opportunities to drive efficiencies into the delivery team’s work flow and to increase profit margins where possible
  • Collaborate with Sustainable Operations Excellence to support development of and implementation of Sustainable Operations guidelines, playbooks, and tools
  • Monitor performance of delivery teams and corresponding client satisfaction

  People Management:

  • Lead and develop existing (and future) teams of sustainability practitioners
  • Develop a culture focused on clients, people and teamwork, accountability, continuous improvement and innovation
  • Own end-to-end employee management including hiring, onboarding, leading, developing, and mentoring team members.
  • Diversify and develop workforce to meet evolution of client demand with a strong focus on technology

  Relationship Management / Client Service

  • Develop and maintain strong working relationships with key clients and with key internal stakeholders (including Business Line Leads, Client Relationship Managers, Sales teams, Account Directors)
  • Ensure high level of execution and client satisfaction for all services performed and that the team exceeds targets
  • Lead effective mobilization (transition) of new and expanded client accounts
  • Own the scope of work for each client and program; identify any scope creep and opportunities for expansion of JLL services in the energy and sustainability field
  • Participate in developing Sustainable Operations services for JLL clients through organic growth and client requests for proposals
  • Provide strategic direction and guidance on ways to enhance and expand service delivery to the client, including leveraging supply chain partners, internal collaborations, and the broader Sustainable Operations team

  Budget Management

  • Own accountability for cost management applicable to the accounts under management and control
  • Review the financials of the managed accounts monthly and identify any gaps in revenue tracking
  • Own resource management and understand the financial implications related to the unbalanced resourcing
  • Ensure team members are allocated appropriately to the correct client account
  • Engage in conversations with JLL account directors and client to adjust any scope creep and develop opportunities for program and resource growth and expansion
  • Strive for optimal financial structures where possible (e.g., fixed fee vs. reimbursed headcount) to enable efficiency gains and improved margins

  The successful candidate will have a combination of management skills, the ability to lead multiple & diverse teams across a large region, operations leadership experience, and an ability to collaborate effectively across functions to deliver strategy and business plan. The candidate needs a demonstrable strong financial acumen and structure approach to problem solving.

  Experience

  • Demonstrated ability, with 8 plus years of experience managing a team and delivering through others
  • Background (5 plus years) in sustainability in the commercial real-estate environment, including energy efficiency, water and waste reduction, social value, carbon accounting and reporting, energy procurement, and holistic corporate sustainability initiatives.
  • Experience in developing operational processes and successfully launching new initiatives within a team or organization
  • Direct experience in managing P&L and financials of team or sophisticated projects

  Key Competencies

  • Excellent analytical and program management skills
  • Excellent communications skills and ability to engage in difficult conversations
  • Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
  • Strategic in nature, with a strong bias towards transformation and execution
  • Business first - Focuses on customers and clients, business/financial acumen, JLL first
  • Operates with a sense of urgency and is decisive
  • An authentic leader, stimulates action with a balanced leadership style of control and influence
  • Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.

  What you can expect from us

  You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

  Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...

  Estimated compensation for this position is:

  168,000.00 – 189,000.00 USD

  The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

  Location:

  Remote –Austin, TX, Boston, MA, Charlotte, NC, Chicago, IL, Dallas, TX, Denver, CO, Houston, TX, Raleigh, NC, Sacramento, CA

  Job Tags:

  If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

  
  Personalized benefits that support personal well-being and growth:

  JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Flexible and Remote Work Arrangements may be available

  About JLL –

  For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 ® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

  JLL Privacy Notice

  Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

  For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

  For additional details please see our career site pages for each country.

  For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

  This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

  Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

  Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

  Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

  Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

  California Residents only

  If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

  Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

• About the company

  Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.

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